cannot accept any update

Description of the problem: whenever I update recently, I no longer can I open a session to the Explorer. I have hidden all the update after having traveled back in time, i.e. the restore point. I can't access to Itunes, or create an account with Skype, etc.
My Internet provider is cable of Insight, and they tell me it's all Vista's fault. It comes to my home computer only personal use.
I used to be able to access Itunes and followed every suggestion, change the firewall settings. with nothing does not. Again, he is offered a Vista problem. My computer is a HP slimline that I bought in late 2007. I also use Spybot and Symetec.
I'm a grandmother with minimal it skills, so PLEASE don't ask for more information. This is as far as I know.
One last thought, I have double Explorer running. When I connect, it seems that two are loading and poof, one disappears. I am runnig explore version 7. Thanks Lucinda Ray
Operating system: Windows Vista Home premium

Hi Lucinda,
Without more information and things like specific errors, the info you provided the best option I can suggest is to back up important data, you have and then restore the computer as long as the plant.
I suggest that contact HP on how to do it.

Alternatively, you can consider taking it to a computer repair store.

I'll settle for things that you have told us, and it seems to me that it will be extremely difficult for us to be able to help without you being able to offer to all the comments that we need.

If you want to try and go through this with us, we are more than happy to try to help.

Maybe you can start with this and if it's more than you can or want to face to try the above options.

Follow these steps.

Go to the beginning and accessories then right-click on command prompt and choose Run as administrator.

The chkdsk command line type, then press on enter.

If it finds errors, type chkdsk /f to repair.

Once that is complete, insert your windows installation disc in the drive and return to the command prompt. Type sfc/scannow, and then enter.

Matt
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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