Cannot access router wi - fi remote intelligent service said router offline.

I can't access router remotely by using smart WiFi. When I connect it says router is in offline mode. Wrt1200AC. Used to work and now it doesn't. I have an account setup smart wi - fi. I can connect locally on my network. I went to troubleshooting, diagnosis, status and clicked on report. It shows that smart wi - fi service is stopped. How to start the service or connect. Everything else works fine.

We have exhausted all possible solutions for our final step is to reflash manually its firmware. If all else fails, we will have it carefully studied by our team of level 2. Please send us an email to [email protected] with your file number, community username and link to this post for reference.

Ann_18678
Linksys technical support

Tags: Linksys Routers

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    azans 192.168.69.0 ip extended access-list allow 255.255.255.0 any
    permit inside_nat0_outbound to access extended list ip 192.168.0.0 255.255.0.0 192.168.121.0 255.255.255.0
    permit inside_nat0_outbound to access extended list ip 192.168.0.0 255.255.0.0 192.168.80.0 255.255.255.0
    pager lines 24
    Enable logging
    emblem of logging
    recording of debug console
    recording of debug trap
    asdm of logging of information
    Interior-Bct 192.168.1.27 host connection
    flow-export destination inside-Bct 192.168.1.27 9996
    vpnswc MTU 1500
    outside Baku MTU 1500
    outside-Ganja MTU 1500
    MTU 1500 remote access
    Interior-Bct MTU 1500
    management of MTU 1500
    IP local pool raccess 192.168.121.60 - 192.168.121.120 mask 255.255.255.0
    IP local pool ssl 192.168.121.130 - 192.168.121.200 mask 255.255.255.0
    no failover
    ICMP unreachable rate-limit 1 burst-size 1
    ICMP allow any outside Baku
    ICMP allow access remotely
    ICMP allow any interior-Bct
    ASDM image disk0: / asdm - 621.bin
    don't allow no asdm history
    ARP timeout 14400
    global (outside-Baku) 1 interface
    global (outside-Ganja) interface 2
    3 overall (RAS) interface
    azans access-list NAT 3 (outside-Ganja)
    NAT (remote access) 0 access-list sheep-vpn-city
    NAT 3 list nat-vpn-internet access (remote access)
    NAT (inside-Bct) 0-list of access inside_nat0_outbound
    NAT (inside-Bct) 2-nat-ganja access list
    NAT (inside-Bct) 1 access list nat
    Access-group rdp on interface outside-Ganja
    !
    Router eigrp 2008
    No Auto-resume
    neighbor 10.254.17.10 interface outside Baku
    neighbor 10.40.50.66 Interior-Bct interface
    Network 10.40.50.64 255.255.255.252
    Network 10.250.25.0 255.255.255.0
    Network 10.254.17.8 255.255.255.248
    Network 10.254.17.16 255.255.255.248
    redistribute static
    !
    Access remote 0.0.0.0 0.0.0.0 85.*. *. * 1
    Outside-Baku route 10.0.11.0 255.255.255.0 10.254.17.10 1
    Outside-Baku route 10.0.33.0 255.255.255.0 10.254.17.10 1
    Outside-Baku route 10.0.150.0 255.255.255.0 10.254.17.10 1
    Outside-Baku route 10.0.170.0 255.255.255.0 10.254.17.10 1
    Route outside Baku 10.254.17.24 255.255.255.248 10.254.17.10 1
    Route outside Baku 10.254.17.32 255.255.255.248 10.254.17.10 1
    Route outside Baku 192.1.1.0 255.255.255.0 10.254.17.10 1
    Outside-Baku route 192.168.27.0 255.255.255.0 10.254.17.10 1
    Outside-Baku route 192.168.39.0 255.255.255.0 10.254.17.10 1
    Route outside-Ganja 192.168.45.0 255.255.255.0 10.254.17.18 1
    Route outside-Ganja 192.168.66.0 255.255.255.0 10.254.17.18 1
    Route outside-Ganja 192.168.69.0 255.255.255.0 10.254.17.18 1
    Outside-Baku route 192.168.80.0 255.255.255.0 10.254.17.11 1
    Access remote 192.168.121.0 255.255.255.0 85.132.43.1 1
    Route outside-Ganja 192.168.184.0 255.255.255.0 10.254.17.18 1
    Route outside Baku 192.168.208.16 255.255.255.240 10.254.17.10 1
    Route outside-Ganja 192.168.208.112 255.255.255.240 10.254.17.18 1
    Route inside-Bct 192.168.254.0 255.255.255.0 10.40.50.66 1
    Timeout xlate 03:00
    Timeout conn 01:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
    Sunrpc timeout 0:10:00 h323 0:05:00 h225 mgcp from 01:00 0:05:00 mgcp-pat 0:05:00
    Sip timeout 0:30:00 sip_media 0:02:00 prompt Protocol sip-0: 03:00 sip - disconnect 0:02:00
    Timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
    timeout tcp-proxy-reassembly 0:01:00
    dynamic-access-policy-registration DfltAccessPolicy
    AAA-server protocol Ganymede GANYMEDE +.
    AAA-server GANYMEDE (Interior-Bct) 192.168.1.8
    key *.
    AAA-server GANYMEDE (Interior-Bct) 192.168.22.46
    key *.
    RADIUS protocol AAA-server TACACS1
    AAA-server TACACS1 (Interior-Bct) host 192.168.1.8
    key *.
    AAA-server TACACS1 (Interior-Bct) host 192.168.22.46
    key *.
    authentication AAA ssh console LOCAL GANYMEDE
    Console to enable AAA authentication RADIUS LOCAL
    Console Telnet AAA authentication RADIUS LOCAL
    AAA accounting ssh console GANYMEDE
    Console Telnet accounting AAA GANYMEDE
    Enable http server
    http 192.168.1.0 255.255.255.0 management
    http 192.168.1.0 255.255.255.0 Interior-Bct
    http 192.168.139.0 255.255.255.0 Interior-Bct
    http 192.168.0.0 255.255.255.0 Interior-Bct
    Survey community SNMP-server host inside-Bct 192.168.1.27
    No snmp server location
    No snmp Server contact
    Server enable SNMP traps snmp authentication linkup, linkdown cold start
    Crypto ipsec transform-set esp-3des esp-md5-hmac RIGHT
    Crypto ipsec transform-set newset aes - esp esp-md5-hmac
    Crypto ipsec transform-set esp-3des esp-sha-hmac myset2

    Crypto ipsec transform-set esp-3des esp-md5-hmac raccess
    Crypto ipsec transform-set esp-3des esp-sha-hmac vpnclienttrans
    Crypto ipsec transform-set vpnclienttrans transport mode
    life crypto ipsec security association seconds 2147483646
    Crypto ipsec kilobytes of life security-association 2147483646
    raccess 1 set transform-set vpnclienttrans crypto dyn1 dynamic-map
    correspondence address card crypto mymap 10 110
    card crypto mymap 10 peers set 10.254.17.10

    card crypto mymap 10 transform-set RIGHT
    correspondence address card crypto mymap 20 110
    card crypto mymap 20 peers set 10.254.17.11
    mymap 20 transform-set myset2 crypto card
    card crypto mymap interface outside Baku
    correspondence address card crypto ganja 10 110
    10 ganja crypto map peer set 10.254.17.18
    card crypto ganja 10 transform-set RIGHT
    card crypto interface outside-Ganja ganja
    correspondence address card crypto vpntest 20 110
    peer set card crypto vpntest 20 10.250.25.1
    newset vpntest 20 transform-set card crypto
    card crypto vpntest interface vpnswc
    vpnclientmap 30 card crypto ipsec-isakmp dynamic dyn1
    card crypto interface for remote access vpnclientmap
    Crypto ca trustpoint ASDM_TrustPoint0
    registration auto
    name of the object CN = gyd - asa .az .bct
    sslvpnkeypair key pair
    Configure CRL
    map of crypto DefaultCertificateMap 10 ca certificate

    crypto isakmp identity address
    ISAKMP crypto enable vpnswc
    ISAKMP crypto enable outside-Baku
    ISAKMP crypto enable outside-Ganja
    crypto ISAKMP enable remote access
    ISAKMP crypto enable Interior-Bct
    crypto ISAKMP policy 10
    preshared authentication
    3des encryption
    md5 hash
    Group 2
    life 86400
    crypto ISAKMP policy 20
    preshared authentication
    aes encryption
    md5 hash
    Group 2
    life 86400
    crypto ISAKMP policy 30
    preshared authentication
    3des encryption
    sha hash
    Group 2
    life 86400
    crypto ISAKMP policy 40
    preshared authentication
    aes encryption
    sha hash
    Group 2
    life 86400
    Crypto isakmp nat-traversal 30
    No vpn-addr-assign aaa
    Telnet timeout 5
    SSH 192.168.0.0 255.255.255.0 Interior-Bct
    SSH timeout 35
    Console timeout 0
    priority queue outside Baku
    queue-limit 2046
    TX-ring-limit 254
    a basic threat threat detection
    Statistics-list of access threat detection
    no statistical threat detection tcp-interception
    Server NTP 192.168.1.3
    SSL encryption, 3des-sha1 rc4 - md5 aes128-sha1 sha1-aes256
    SSL-trust point ASDM_TrustPoint0 to vpnlb-ip remote access
    SSL-trust ASDM_TrustPoint0 remote access point
    WebVPN
    turn on remote access
    SVC disk0:/anyconnect-win-2.4.1012-k9.pkg 1 image
    enable SVC
    tunnel-group-list activate
    attributes of Group Policy DfltGrpPolicy
    Protocol-tunnel-VPN IPSec l2tp ipsec svc webvpn
    internal group ssl policy
    attributes of group ssl policy
    banner welcome to SW value
    value of DNS-server 192.168.1.3
    Protocol-tunnel-VPN IPSec l2tp ipsec svc webvpn
    group-lock value SSL
    WebVPN
    value of the SPS URL-list
    internal vpn group policy
    attributes of vpn group policy
    value of DNS-server 192.168.1.3
    Protocol-tunnel-VPN IPSec l2tp ipsec
    disable the PFS
    BCT.AZ value by default-field
    ssl VPN-group-strategy
    WebVPN
    value of the SPS URL-list
    IPSec-attributes tunnel-group DefaultL2LGroup
    ISAKMP retry threshold 20 keepalive 5
    attributes global-tunnel-group DefaultRAGroup
    raccess address pool
    Group-RADIUS authentication server
    Group Policy - by default-vpn
    IPSec-attributes tunnel-group DefaultRAGroup
    pre-shared key *.
    ISAKMP retry threshold 20 keepalive 5
    IPSec-attributes tunnel-group DefaultWEBVPNGroup
    ISAKMP retry threshold 20 keepalive 5
    tunnel-group 10.254.17.10 type ipsec-l2l
    IPSec-attributes tunnel-group 10.254.17.10
    pre-shared key *.
    ISAKMP retry threshold 20 keepalive 5
    type SSL tunnel-group remote access
    attributes global-group-tunnel SSL
    ssl address pool
    Authentication (remote access) LOCAL servers group
    Group Policy - by default-ssl
    certificate-use-set-name username
    Group-tunnel SSL webvpn-attributes
    enable SSL group-alias
    Group-url https://85. *. *. * / activate
    tunnel-group 10.254.17.18 type ipsec-l2l
    IPSec-attributes tunnel-group 10.254.17.18
    pre-shared key *.
    ISAKMP retry threshold 20 keepalive 5
    tunnel-group 10.254.17.11 type ipsec-l2l
    IPSec-attributes tunnel-group 10.254.17.11
    pre-shared key *.

    ISAKMP retry threshold 20 keepalive 5
    type tunnel-group DefaultSWITGroup remote access
    attributes global-tunnel-group DefaultSWITGroup
    raccess address pool
    Group-RADIUS authentication server
    Group Policy - by default-vpn
    IPSec-attributes tunnel-group DefaultSWITGroup
    pre-shared key *.
    !
    type of policy-card inspect dns migrated_dns_map_1
    parameters
    message-length maximum 512
    Policy-map global_policy
    class inspection_default
    inspect the migrated_dns_map_1 dns
    inspect the rsh
    inspect the rtsp
    inspect sqlnet
    inspect sunrpc
    inspect xdmcp
    inspect the netbios
    Review the ip options
    class flow_export_cl
    flow-export-type of event all the destination 192.168.1.27
    class class by default
    flow-export-type of event all the destination 192.168.1.27
    Policy-map Voicepolicy
    class voice
    priority
    The class data
    police release 80000000
    !
    global service-policy global_policy
    service-policy interface outside Baku Voicepolicy
    context of prompt hostname

    Cryptochecksum:4f35f975ba7a0c11f7f46dfd541d266f
    : end
    GYD - asa #.

    ASA remote:
    ASA Version 8.2 (3)
    !
    ciscoasa hostname
    activate the encrypted password of XeY1QWHKPK75Y48j
    2KFQnbNIdI.2KYOU encrypted passwd
    names of
    DNS-guard
    !
    interface Ethernet0/0
    nameif inside
    security-level 100
    IP 192.168.80.14 255.255.255.0

    !
    interface Ethernet0/1
    nameif outside
    security-level 0
    IP 10.254.17.11 255.255.255.248

    !
    interface Ethernet0/2
    Shutdown
    No nameif
    no level of security
    no ip address
    !
    interface Ethernet0/3
    Shutdown
    No nameif
    no level of security
    no ip address
    !
    interface Management0/0
    Shutdown
    nameif management
    security-level 100
    no ip address
    management only
    !
    boot system Disk0: / asa823 - k8.bin
    passive FTP mode
    access-list 110 scope ip allow a whole
    192.168.80.0 IP Access-list extended sheep 255.255.255.0 allow 192.168.0.0 255.255.0.0

    pager lines 24
    Enable logging
    asdm of logging of information
    Outside 1500 MTU
    management of MTU 1500
    Within 1500 MTU
    no failover
    ICMP unreachable rate-limit 1 burst-size 1
    ICMP allow all outside
    ICMP allow any inside
    ASDM image disk0: / asdm - 621.bin
    don't allow no asdm history
    ARP timeout 14400
    NAT (inside) 0 access-list sheep
    Route outside 0.0.0.0 0.0.0.0 10.254.17.9 1
    Timeout xlate 03:00
    Timeout conn 01:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
    Sunrpc timeout 0:10:00 h323 0:05:00 h225 mgcp from 01:00 0:05:00 mgcp-pat 0:05:00
    Sip timeout 0:30:00 sip_media 0:02:00 prompt Protocol sip-0: 03:00 sip - disconnect 0:02:00
    Timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
    timeout tcp-proxy-reassembly 0:01:00
    dynamic-access-policy-registration DfltAccessPolicy
    Enable http server
    http 192.168.1.0 255.255.255.0 management
    http 192.168.80.0 255.255.255.0 inside
    No snmp server location
    No snmp Server contact
    Server enable SNMP traps snmp authentication linkup, linkdown cold start
    Crypto ipsec transform-set esp-3des esp-md5-hmac RIGHT
    Crypto ipsec transform-set newset aes - esp esp-md5-hmac
    Crypto ipsec transform-set esp-3des esp-sha-hmac myset2

    life crypto ipsec security association seconds 2147483646
    Crypto ipsec kilobytes of life security-association 2147483646
    correspondence address card crypto mymap 10 110
    card crypto mymap 10 peers set 10.254.17.9
    mymap 10 transform-set myset2 crypto card
    mymap outside crypto map interface
    crypto ISAKMP allow outside
    crypto ISAKMP policy 10

    preshared authentication
    3des encryption
    md5 hash
    Group 2
    life 86400
    crypto ISAKMP policy 20
    preshared authentication
    aes encryption
    md5 hash
    Group 2
    life 86400
    crypto ISAKMP policy 30
    preshared authentication
    3des encryption
    sha hash
    Group 2
    life 86400
    crypto ISAKMP policy 40
    preshared authentication
    aes encryption
    sha hash
    Group 2
    life 86400
    Telnet timeout 5
    SSH timeout 5
    Console timeout 0
    a basic threat threat detection
    Statistics-list of access threat detection
    no statistical threat detection tcp-interception
    WebVPN

    tunnel-group 10.254.17.9 type ipsec-l2l
    IPSec-attributes tunnel-group 10.254.17.9
    pre-shared key *.

    !
    class-map inspection_default
    match default-inspection-traffic
    !
    !
    type of policy-card inspect dns migrated_dns_map_1
    parameters
    maximum message length automatic of customer
    message-length maximum 512
    Policy-map global_policy
    class inspection_default
    inspect the migrated_dns_map_1 dns
    inspect the ftp
    inspect h323 h225
    inspect the h323 ras
    inspect the rsh
    inspect the rtsp
    inspect esmtp
    inspect sqlnet
    inspect the skinny
    inspect sunrpc
    inspect xdmcp
    inspect the sip
    inspect the netbios
    inspect the tftp
    Review the ip options
    !
    global service-policy global_policy
    context of prompt hostname

    Cryptochecksum:1c1ac60e2fb84f65269d15d53f27c21b
    : end
    ciscoasa # $

    Still, I can't ping ASA remote outside from outside of the Local interface. And there is no connectivity between the 192.168.80.0 distance and local don't say 192.168.1.0. I have run out of ideas

    Would appreciate any help. Thank you in advance...

    If the tunnel is up (phase 1), but no traffic passing the best test is the following:

    Add order management-access to the Interior , and then try to PING the intellectual property inside ASA counterpart.

    inside x.x.x.x ping --> x.x.x.x is the IP of the ASA peer inside

    The test above shows if the traffic passes through the tunnel (check encrypted/decrypted packets of sh cry ips its).

    Test on both directions.

    Please post the results.

    Federico.

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