Cannot burn CDs or watch DVDs

Am not able to burn CDs. The media player to rip music, but am not able to burn CDs.  Also unable to watch DVDs

Hello rcaddy40,

1. don't you make changes to the computer before it stopped working?

2. don't you get an error when you try to play DVDs on your computer?

I suggest that you run by following the below Fix - it. This will automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media:
http://support.Microsoft.com/GP/cd_dvd_drive_problems

If this does not work, I suggest that you follow the steps in the link below:

http://support.Microsoft.com/kb/314060

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/) how to back up and restore the registry in Windows

Thank you

Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

Tags: Windows

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