cannot close
Can Hi anyone help? When I try to shut down my computer it goes until "logging off" and stops.
I tried to end the session on the Start button, and it came with 'exploring exe"not allowing you to close.
I am running vista Home premium on a fairly high computer HP spes.
Hi martin1959,
Thanks for posting answers.microsoft.com
In addition to what said lets Chorros, I suggest to try a Cleanboot to see if the problem occurs. If it does not occur when you are in a cleanboot, then use the steps in the article to narrow down the cause of the problem, http://support.microsoft.com/kb/929135.
Step 1: Perform a clean boot Note if the computer is connected to a network, network policy settings may prevent you from following these steps. We recommend strongly that you do not use System Configuration utility to change startup options on the computer, unless a support engineer Microsoft directs you to do so. This can make the computer unusable.
- Log the computer by using an account with administrator rights.
- Click Start
type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
- On the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)
- Under the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all.
Note following this step lets Microsoft services continue to operate. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.
- Click OK and then click on restart.Please let us know if that helps you on this issue, or if any other suggestions are required after troubleshooting is completed.
Debbie
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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