Cannot connect blue ENV3 for Compaq Vista laptop

In recent weeks, my phone, when plugged into my laptop Compaq with Winows Vista, is recognized as an unknown device. Before a few weeks ago, my cell phone from Verizon enV3 blue connected very well and I have acquired more than 400 songs on the sd card on my phone without many problems at all.  I know this isn't my phone that has the problem because I replaced it a few days ago with a new phone from Verizon enV3 blue cell phone to try to resolve the problem, and it still wouldn't work.  It is also not the cable that I use, which also allows to connect my phone to my adapter to recharge, connect my phone to my laptop because the local Verizon store, the person who helped me was used two of the same type of cell phone chargers and the same message came on my phone , who did on my charger, so I'm pretty sure that's not the cable.

That leaves my laptop as being the owner of the problem. He is never asked a driver to connect my phone to my laptop until the problem occurred a few weeks ago.  I thought I downloaded two drivers for it to work, but neither helped. So is there something that I'm supposed to do to connect the driver for my phone or what? I desperately want to get more music on my phone! Ask if you need more details and thank you in advance for responding!

* original title - my phone, when plugged into my laptop, is recognized as an unknown device, so it does not synchronize with windows media player. *

Hi Jorcar316,

Please see the link next to the Web from LG site:

http://us.lge.com/support/download/search/1000000314_EN_SO_.jhtml

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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