Cannot connect to Windows 7 after Microsoft updates

After the most recent series of updates to one of our laptops set up and configured, the office went into the log on screen. There is one main user on this laptop. When we click on the user icon, however, user, accessibility, and stop icons disappear for a few seconds, the animated 'wait' icon appears for a while, then the entire screen darkens, and this goes back in the log on screen. We are never faced with the prompt of password or any other message. This happens if start us normally or in Mode safe. We also tried to commissioning in the configuration "last good known", but the same problem occurs. We can enter the recovery tools, but the only available recovery seems to be the restoration of the original configuration of the C:\ drive.

Is there a work around known for allowing us to open a session?

Critical data are synchronized on a network drive, so there is little emphasis on this front. We would like to just avoid having to reinstall applications (office 360, Norton, etc.) which may require additional assistance to cancel lost installation.

Richard Luketich

Thomas Bidwell

https://social.technet.Microsoft.com/forums/Windows/en-us/72ebe931-3dfb-4544-ad5e-64d0d46105c0/fix-for-Windows-7-touchscreen-users-kb3097877?Forum=w7itproinstall

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