Cannot create recovery disk

I just bought this laptop Friday CQ50-142.  Today I wated to create the recovery disc for it.  I will, however, the steps mentioned in the leaflet supplied with my computer laptop paperwork.  When I try to create the recovery disk, I get this error. "A set of recovery discs was created for this PC. That one game is allowed per PC. "I have never setup one set of recovery disc for the laptop.  I don't know that I get this error message.

How can I create my recovery disks?

Thanks for your help

Do you have someone set up your laptop for you?  Was it new or mixed open-box?

You might try to run this fixand try again... or call HP Technical Support to the 18004746836

Tags: Notebooks

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