Cannot delete the desktop shortcuts

I recently added Dell Dock. Shortcuts added were on the quay and on the desktop. When I tried to delete the desktop shortcuts, I received the following message:

"Cannot find this article.
It is no longer in the Office of C:\Users\Public\Public. Check the location of the item and try again. »

I then deleted Dell Dock and now am stuck with 5 shortcuts on my desktop that are not going anywhere, not open to anything, and I can't remove.

Someone please help!

Hi StarsSkyClouds,

Thanks for the response on the Microsoft answers Community Forums.

Try to remove these in safe mode shortcut icons. Follow the steps on how to start in safe mode.

Advanced startup options

http://windowshelp.Microsoft.com/Windows/en-us/help/f9c50a72-04EC-4088-9fd4-a4f979eef5a71033.mspx

Note: Try to remove the icons from your account in case of connection failure to the account administrator in safe mode go the c:\users\username\desktop location and try to remove it from there.

Another step you can try is to create a new user account in Control Panel > user accounts. Open a session in the new account go to c:\users\username\desktop location and try to delete from there.

If this fails, you can try to remove these icons in the windows recovery environment starting from the DVD. Follow the steps below for the link below to start the recovery environment.

Repairs to the system of Windows recovery environment

http://windowshelp.Microsoft.com/Windows/en-us/help/95b4c03a-ac42-49a4-a90d-8f3736a995271033.mspx

After you boot from the DVD

Step 1: Start in the screen Options of system recovery.

Step 2: Click on the command line option.

Step 3: Type notepad and press ENTER to open a Notepad. Press Ctrl + S, and it will open a save dialog box.

Step 4: Click on computer, and it will open all your drives.

Step 5: Go to the c:\users\username\desktop site and remove icons.

I hope this helps.

Let us know if you need more assistance.

Kind regards.

Nicolas Mathieu

Visit ourhttp://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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