Cannot get duplex printing to work on HP 6500 has.

Windows 7 64-bit.  At worked initially, but not since. Only one option in the two-sided printing options is manual Duplex. Can you help me?

Thanks for the additional info.

Prior to what I have below, are others who use the same duplex capable device?

If they can't, it may that the device does not recognize the duplex unit.  If they can, it seems isolated to your system.

I have been looking to try to find, and easy way to get the version of the driver you have installed.  I can't find.  There is a possibility that remove and then reinstall the driver, did not leave the driver in an ok. State.

One thing you could try is once again uninstall and download the latest version of the driver from HP.

Remove all the SW using Add Remove programs.

The way I was told to remove completely the Win7 driver: (other operating systems are similar)

In devices and printers, right click on the printer and select remove device.

Then open Notepad. and do file-> Print

Then right click on the box to select Printer printers on white space.

You get a different set of options, select Server properties.

Click on the driver tab

Select the OfficeJet 6500 driver and then click Delete.

Select remove driver and Driver Package, and then click OK.  Click Yes, you really want to do this.  You will probably get another window with a button Delete.  Click on delete and other pop-up, click OK.

Reboot your system.

Also, I came across this method to remove a company OfficeJet driver.

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-97861-1&cc=us&DLC=en&LC=en&OS=4063&product=3795314&sw_lang=

At this point, you can download and reinstall the driver.  The driver for the 6500 (E709) and a 6500 (E710) do not seem to be the same driver.   I would like to check from your screenshot said 6500 (E709), but the station yelled the 6500 has.

It really feels at this point as a driver install error and while installs it the driver has not been able to determine that a duplexer has been installed.

At this point, the only other option rather than using the latest version of the driver is to see if you can locate the original disc supplied with the printer.  If you can install using this drive after your have deleted the driver as described above.

Tags: HP Printers

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