Cannot get my LifeCam software to open

Separated from this thread.

I am running Windows 8.1 and I can't get my LifeCam software to open. I can't activate it, I can't use it for Skype.

I downloaded the firmware and software, and even my system shows as a device in "Devices".

It is not an app for that I can find.

Can someone help me?  The main objective is to use it for Skype.

Thank you

Jeff

Hi Jeff,

Please write us with the following details.

(1) where have you installed the firmware and software?

(2) what happens when you try to open it? You get the error message?

(3) what is the LifeCam model number that you are using? For example, LifeCam Cinema,

LifeCam LifeCam HD-5000, HD-3000.

Follow the steps in the link below and check if it helps.

Troubleshooting: Webcams

http://www.Microsoft.com/hardware/en-us/help/support/troubleshooting/webcam/LifeCam-Setup

Let us know the status of the issue.

Tags: Windows

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