Cannot initialize to top my laptop after Windows upgrade online

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  Thank you very much for your quick response. Yes, there are ways to find the product # and the n ° of the device.

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  Just to say thank youPlease click the ' Thumbs Up 'button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

  Now carefully and have a wonderful week ahead.

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  Serial No. [personal information]

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  Pinkberry

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  Good luck

  ========================================================================
  If you feel that my suggestions helped you, please click on the Thumbs-Up symbol; If they helped to solve your problem, please click "accept as a Solution.

  I'm a volunteer and I do not work for, or represent, HP.

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