Frozen laptop after Windows 10 download

I tried to load windows 10 to my laptop and it was loading forever.  I left it last night and now the computer is frozen on the password screen.  Keys and the mouse are inadmissible.  Help!

Hi Joan,

Thanks for posting your query on the Microsoft Community.

According to the description of the problem, your computer is frozen to the login screen. First, try hard, restart the computer and see if it helps you to solve the problem.

If the problem persists, I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

Method 1

When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

If you are using Windows 7 then the link provided below might help you to download and create installation media.

Download Windows 7 Disk Images (ISO files)

Method 2

If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start the recovery Windows (WINRE) environment . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

See the following link for more information:

How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

http://support.Microsoft.com/kb/927392

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Kind regards

Tags: Windows

Similar Questions

  • Cannot initialize to top my laptop after Windows upgrade online

    After windows upgrade online I had problems after starting windows with a lot of mistakes. I wanted to repair of the system, but I could not.
    Now the screen is black enemy 1 hour after «repair windos...» »

    Please let me know how can I reinstal windows, taking into account that I have no instalation CD Clement because the system was preinstalled wiindows.

    Thanks for a quick recovery.

    The history is a little weird for me.
    AFAIK Toshiba doesn't offer an update online then please be so kind and explain what you did exactly and what model of laptop you have exactly.

  • Pavilion dm4-2180 U.S.: after Windows 10 download impossible to open the laptop or desktop

    Cannot open after download Windows 10. Power of seizure password. Main screen upward. No icons to access. Moved the pointer at the bottom of the screen - it modifies a turning circle. I would like to remove windows 10 and restore windows 7 is not sure on 32 bits or 64. I do not know desktop is 64

    Hello

    Please try to hit Esc first get to the logon screen and using the same password before the upgrade.

    Kind regards.

  • HP 15-r248nf: hdmi port not recognized on HP laptop after windows 10 update

    Need help! My laptop HP HDMI port does not work, apparently, that the HDMI is not recognized after the last windows 10 updated.

    Hi Lyn11,

    Thank you very much for your quick response. Yes, there are ways to find the product # and the n ° of the device.

    • On the desktop, (first screen of windows with all programs closed) Please press this key combination to bring up the system information which will also give the product # of the unit. Please, note it and n ° of the series unit. Don't post not your n ° of set of information on HP forums. Press the fn key (function key) and press "ESC" on the keyboard at the same time to bring up this information.
    • You may also locate in the bios. Please turn the unit off.  Wait a few seconds and as soon as you put it towards the up keep pressing the "Esc" key immediately, gently several times.
    • It will bring up the start menu. Then press the F10 key to go into the bios. The bios will also give the serial number information and product.
    • A third way to locate the product # would be to power down the device. Unplug the charger and remove the battery.  Then use a flashlight to look inside the compartment to locate the product #.

    Please visit these links which may provide more useful information.

    Link1: http://h30434.www3.hp.com/t5/Notebook-Audio/AMD-HDMI-port-on-dv7-laptop-is-lost-after-Win10-free-trial/m-p/5813013#M78967

    Link2: http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Boot-Device-Not-Found-Error-When-using-HDMI-cable-only/m-p/5803624#M139030

    I hope this helps. I would like to know how this happens. I hope the problem is solved without hassle and the unit works very well. Please keep me in the loop.

    Just to say thank youPlease click the ' Thumbs Up 'button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

    Now carefully and have a wonderful week ahead.

  • Pavilion dv7 3162nr: upgrade of updates to driver for laptop after Windows 10

    Hello

    I'm looking the latest driver updates for my particular model, and is not on your website.  I have upgraded to Windows 10 and keep the problems with my computer not to wake from standby or hibernation. The only way for me to 'fix' it is to stop completely from the computer, open the applications and all.

    I also wonder if I need a BIOS update.

    I have a Pavilion dv7 3162nr

    Serial No. [personal information]

    Product #WA801UA #ABA

    BIOS date version: F03, 22/08/2009

    Processor: AMD Turion (tm) II Ultra Dual - Core Mobile M600, 2400 Mhz 2 core 2 logical processors.

    Here's all the info I have my specific model.

    Can someone help, please?

    Pinkberry

    Sorry to be the bearer of bad news, but the problem, that you are facing is that Microsoft provides only pilots with the most basic features and what you really need for these features in laptops is the specialized drivers written for the specific material found in laptops - and unfortunately, there is no HP Win10 laptop driver.  HP only guarantees the compatibility of Win10 for machines manufactured after August 2013. HP is not no matter what timetable indicating when, or IF, they will produce drivers for older machines.

    There is also no update the BIOS of your PC.

    This means that your PC is probably NEVER going to be fully functional under Win10 because the pilots is needs for all features simply do not exist!  To restore all the features, you will need to do a reset to factory using HP recovery media to its original operating system pre-installed.

    However, if you are determined to stay with Win10, pilot alternatives, you can continue below are...

    You can try to use Windows updates to find the drivers from Microsoft deposits for your device: http://support.hp.com/us-en/document/c03330139

    You can also try following the instructions in this thread: http://support.hp.com/us-en/document/c04763435/

    If Windows Update doesn't give new drivers, you can pursue alternative which are described in the linked Microsoft Windows Insider community thread: http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

    If you then run into trouble, install the drivers through Windows Update, you can try to use of Microsoft Windows Update Troubleshooter: http://windows.microsoft.com/en-us/windows7/open-the-windows-update-troubleshooter

    Good luck

    ========================================================================
    If you feel that my suggestions helped you, please click on the Thumbs-Up symbol; If they helped to solve your problem, please click "accept as a Solution.

    I'm a volunteer and I do not work for, or represent, HP.

  • Access user (UAC) shield appears on a large number of my programs now after Windows Update download and cause problems with some programs, no one knows how to fix this? (Windows 7) (Windows Update post a coupe of weeks)

    Hello

    Windows Update recently made a lot of downloads on my computer about two weeks ago (I run it automatically and it works usually weekly) and he has made some changes to my system that create errors or difficulties with certain programs. The shield of the UAC is now appearing on many more programs for some reason any and now I'm a guest whenever a program is available. which is also appear on my AntiVirus program. Action Center flag appears almost every day now with warnings saying that my AntiVirus program and spyware is off (not sure if this is related to the UAC shield), but when I check my AntiVirus program everything works and after access; the flag of the Action Center shows while all right. Nobody knows how to solve this problem and get rid of the ecu of the UAC on programs (or at least some of them I want to be invited on)? Any help would be greatly appreciated. Thank you

    I'm sure I've upgraded to Vista SP2, but not absolute, I can't find a lot of information in the case of the newspapers with the service pack level... only vista combined with some process is perceptible. I bought July ' 09 new and it came pre-installed with Vista on it. I think this is the tool I used to remove McAfee on this; It also came with Norton as an alternative option and both have been removed using their tools to uninstall BitDefender installation instructions walked me through the location and the removal of two of them before installing BitDefender on the computer. My user account is configured as an administrator, but when I right click on programs with the shield of the UAC on them, I'm not running as an administrator. The UAC slider is set at the 2nd ranked (by default); but I do not know how it was listed previous, I wondered about moving down one notch (but he advises not and I don't want to spoil anything).

  • Blue Screen BAD_POOL_CALLER cannot start the laptop after Windows XP updates

    My user has a Dell Latitude E6500 and after installing Windows Update, the laptop does not start in Windows XP.  Tried to repair, reinstall all Modes and each option we just get error BAD_POOL_CALLER not boot into the operating system.

    Reference Dell it's a software problem, probably caused by the update as no other changes have been made to the laptop.  Before we pay for Dell support software means someone has suggestions?  All options on Googling guess you can enter Windows in at least secure Mode that we can not so I'm stuck!

    See you soon

    See this article for some real good troubleshooting Info:

    0X000000C2: BAD_POOL_CALLER
    http://aumha.org/a/stop.htm

    Also:

    How can I solve this? (bad_pool_caller)?
    http://www.Tek-Tips.com/viewthread.cfm?QID=423270

  • No sound on my HP laptop after windows update in Windows Vista Service pack 2.

    I updated windows vista pack 1 in windows vista pack 2, there was a problem on a sound system, speaker and microphone is unplugged and turned into interface SPDIF, but its sounds not, Help how to fix the sound.

    Hello

    I suggest that you uninstall and reinstall the sound card drivers and check if the problem persists.

     
    a. Click Start, type Device Manager and press ENTER.
    (b) in the Device Manager, select sound, video and game controllers and the same.
    c. highlight the driver, right click and choose uninstall.
    d. restart the computer, if prompted.
     
    After the computer restarts, reinstall the sound drivers and check if this solves the problem.
     
    Note: Make sure that you download and save the latest audio drivers on your hard disk before you uninstall the same device manager.

    See also to sound from your computer: recommended links

  • Windows does not start after Windows updates downloading

    I have an IBM Thinkpad R32 with Windows XP, 512 MB of ram and a Pentium 4 processor. Wednesday night, when I stopped, Microsoft downloaded a bunch of updates - 13 to be exact. When I went to start my computer the next day, I got a black screen saying "We apologize for the inconvenience, but Windows did not start successfully.

    When I select 'safe mode' I get a series of files. When I select "Last known configuration" or "Start windows normally" I get a blue screen with "a thread tried to release a source he did not' and the error code that goes in the bottom" STOP: 0x000000E3 "(0X80558BE0, 0X82FCA548, 0 x 00000000, 0 x 00000002). "When I press F8 for advanced startup options, I get the same result to choose 'safe mode' as before, but also the blue screen to 'last known...". "or"start windows normally ".

    I have a recovery disk but it seems to be the 2nd of the 2 discs, and I can't find the first. More I am concerned about the loss of material on my computer (have not saved in a while). My technical skills are marginal - I'm good at copy what is on the screen but that's all.

    Needless to say, I'm a little upset with Microsoft for burning my muddy computer with its updates. I set it so that I have to approve the updates, but I wasn't paying attention when I hit the button turn off with the updates.

    shadiahm,
    Thanks for posting on the Microsoft Answers forum.  The first thing to do is to remove the external devices (printer, USB drives, USB hubs, etc.), then restart.

    If you have your XP cd, you can run a repair installation: http://support.microsoft.com/kb/315341.  If you do not have a XP CD you must contact your PC manufacturer to obtain replacement disks.

    Also, if you have access to your XP, you can start in repair mode and run SFC/scannow: http://support.microsoft.com/kb/310747 Mike - engineer Microsoft Support responses
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Replacing hard drive for laptop after Windows update failure

    The internal hard drive is not now on our Pavilion dv9700 CTO Windows Vista 64-bit. I would like to replace it with a hard drive from equivaltent, but I am unsure on how to provide for the operating system (we want Windows7 instead of Vista) and productivity software (essentially MS Office Pro). What is the best way to go about this? I have Win7 CDs I have installed on another computer that has also died and gone out of service, so I prefer to use them rather than buy a new license. Ditto for the OEM Office supplied with this notebook.

    Please provide suggestions that you will need to perform this type of upgrade. We must keep costs at a minimum right now and since nothing else seems to be failing on the 9700 repalcing the part and reconfigruing seems the best way to go. Thanks in advance for any help.

    You can replace it with this number of HP spare. It will be smaller, slower, and 3 times more expensive. Computer laptop SATA hard drives are interchangeable, generic, industry standard. If you buy the one above and it doesn't work PM me and I'll buy it for you at your expense.

  • PS 7 needs "Wake-up" after Windows 10 download

    I just downloaded Windows 10 on my PC, and now my old 7 PS must "Wake-up" work. Adobe deliver me a code to reactivate it, so they suggested this Forum for help. Any suggestions to reactivate? I no longer than 7 PS for the work I do.

    Thank you very much!

    Thanks Benjamin! I did an online chat with Adobe, and they were kind enough allow a PS 2 download (which was probably available for me in any case, as you suggested. I have restored my operating system on Windows 7 and get rid of Windows 10! It turns out that the CD/DVD in 10 drivers would not support my PC HP Pavilion. So once again my thanks to you and looking forward to CS 2, even though it is so old now (but newer than CS!).

    Ron

    Sent from my iPhone

  • Windows updates downloading the critical updates and fails to install several times.

    Original title : Updates the Windows Updates downloads, but will not install one of them. No error code, just fails to install one of them... many, many times.

    It is a Dell Inspiron 1525 laptop. Windows updates downloading the critical updates, but will not install one of them. Running Vista Home Premium.

    Hello

    Step 1:

    Try disabling the security software and then try to install the updates,

    http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

    Step 2:

    In addition, perform a clean boot.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:

    http://support.Microsoft.com/kb/929135

    Note: After having apres avoir effectue done the steps of troubleshooting, follow step 7 to start the computer again normally.

    Step 3:

    Please try and run the steps listed from the link below,

    The problems with the installation of the updates:

    http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates

    To find the error code,

    a. Click Start, then in the type of research to start, Windows update and press ENTER.

    b. click view update history.

    c. double-click the update failed, where you can find the error code.

    Reference:

    What are the error codes and how can I use them?

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-error-codes-and-how-can-I-use-them

  • Good question after Windows update on Satellite P100 PSPA3E

    I encountered a problem with my sound card after a Windows Update. It became an old analog tuner with problems of dust on his volume knob. (this is a reference "sounds like" for those old enough to remember) I updated the driver to the most recent DriverGuide.com, no joy.

    I even did a complete system restore "with the"product restore disk."" Which fixed the problem until Windows updated the right files for trash again. I don't know what files do the dirty on my card since most of the windows system updates are performed while I "continue to work! Anyone with ideas?

    Thank you

    JD

    Hello

    What operating system do you use? XP or Vista?

    Satellite P100 PSPA3E must use a sound chip Intel high definition audio Conexant CX20551-22.

    I recommend to remove the sound card in Device Manager after installing Windows updates.
    Then restart the computer and install the latest audio drivers available that support the sound chip HD Conexant CX20551-22.

    First of all, you should try to use the driver for the Toshiba page. If this does not work, check the Intel page!
    Please don t forget to restart the laptop after windows update finished.

    Best regrads

  • Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» PLEASE DOWNLOAD A

    Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» Please DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. "then I tried to download the Advisor to support that to find it is no longer available. Accept payment until this problem is solved we know how to solve this problem?

    first of all uninstall cc on your computer.

    Run the vacuum cleaner by, http://www.adobe.com/support/contact/cscleanertool.html

    Restart your computer and reinstall the cc, Download Adobe Creative Cloud apps desktop application | CC free trial Adobe

    If that translates into the same initialization error:

    start at the top and work your way down to apply applicable patches until your problem is solved.

    If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    If your error is:

    "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

    first of all, rename folder OOBE OOBE.old.

    to find the OOBE:

    Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

    Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

    Mac os: HD > library > application support of > adobe > caps

    Mac os: USER > library > application support of > adobe > OOB

    If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    If you use an installation dvd:

    Copy the contents of the drive in a desktop folder and install from this directory.

    If you are using a mac:

    1. try to create a new user account in Mac with administrator privileges.

    2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

    3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

    4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

    5 restart the installation.

    If everything is applicable above fails, check your Setup logs:

    http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

  • Envy of HP dv7 - 7323CL: HP driver not available for my laptop after the WIN10, now said to use Windows updates

    I think I got this, just need confirmation, before I was going to HP.com to find udpated pilots, then site Web HP said if computers purchased after August 2013 have been tested, I think you could get the updates via the HP with WIN10 site.  My pc model was purchased in February 2013, it seems now that I have WIN10 there is no drivers for me page to go it says that I need to go to the updates of Windows.  Before I upgraded to 10, I was 8, and I had full access to the drivers download through HP.com page.  However, I think I understand now, I had a problem with the Norton Removal Tool, after using it, it makes my pilot biometric and disabled the Windows Hello to WIN10 - the reader of fingerprints for a connection.  The pilot appeared to be corrupted and I needed to just reinstall.  I finally found an old forum via HP where someone has had the same problem that I did and they are found to include a link for the driver, and it worked for my model of laptop and solved the problem.  After some tests, I uninstalled the driver and learned at that time, after the driver is uninstalled, I can go to Windows Update and it will search and find the driver that I uninstalled and offer me the download to reinstall.  That's cool.  So, I understand now that even now if the drivers are not available for my model via HP.com, I can now just do a search through Windows Update and it will fix the problem, only after that I uninstalled it through Control Panel, Device Manager, once I uninstalled, restarted the computer, then did the updates of Windows It downloaded the driver, like when I went to the Control Panel, Device Manager, I saw the biometric driver in good working condition.  This is the case now with who need driver updates / reinstall?  (Note: to update the drivers, I know too much, you can go to control panel, Manager of devices, and then click the driver and select Update driver software.)

    Hi @MVP1 ,

    Welcome to the Forums of HP Support! I have, I understand that you are concerned about Windows 10 updtaes. I'll be happy to help you.

    You are right.  Microsoft took the drivers for this computer.  All updates will now come from Microsoft.

    If you need help, let me know and I will gladly make all that I can to help you.

    Please let me know if that solves the problem by marking this post as "accept as a Solution.
    To simply say thank you, click the Thumbs up below!

    Thank you.

Maybe you are looking for

  • Paragraph numbers to correlate with numbers in text

    I created a document in Pages (5.6.2).  It consists of several paragraphs, and I refer to the numbers of the paragraphs in the text.  When I add new paragraphs or delete former paragraphs, numbers of paragraphs which I want to talk to, change.  How d

  • User-defined function: BAD ARGUMENT TYPE, ERROR

    I am creating a function defined by the user, named DOTAN, to calculate the angle between two vectors X and Y.  The UDF looks like this: DEFINE (' DOTHAN (X, Y) = ACOS (DOT (X, Y) / (ABS (X) * ABS (Y)))')--> (see pic attached to the actual Calculator

  • Wireless does not connect to Internet on T530

    Just picked up my new T530 out of the box and put in place. Wireless is enabled; I see my home network on the list of networks, but when I try to connect it charge for a while and then says that it cannot connect. The computer on which I type is conn

  • BSOD BC Code d1 and I cannot find the source... (driver?)

    I get the BSOD for a while now always with the same IRQ NOT or LESS the SAME message.  I browsed through all the other posts and tried everything-Memtests, chk dsk, driver updates, etc.  There are a few problems but now is find any and I'm reduced to

  • Snapshots - how to save the State of the machine before deleting

    HelloWe have a production VM on a cluster host ESXi5, which was taken earlier (nearly 2 years?). Of course, I want to get rid of the snapshot that he shouldn't have spent so long, and after some research, I'm pretty sure deletion will do what I want