Cannot join lync on surface pro meetings

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• Homegroup not found, cannot join. Win 8 pro and Win 7 router wireless.

  I have problems of shared resources between computers.  Niether is able to join another, and it's been long that I have configured my original network.  It seemed to work with two windows computers 7.  Now, I've updated my desktop for windows 8 pro computer and who ceases when it is started to win 8 and now 7 as well.

  I have windows 8 pro desktop connected to a router that is connected to an internet modem.  The laptop has windows 7.  While both allow me to group residential creat, they cannot see eachother.  The router is a N a... it does not resemble the laptop uses IP6 even if it is installed and it happens to the internet just fine.  They seem to be on the same subnet.

  The MS Fix it is broken and does not work.   If someone wants to give an overall suggestion, it would be appreciated.  I've been MCP on several levels, including networking... but that was years ago... so it doesn't have to be overly simplified... but I need my memory is jogging unless it's something completely new. (Yah, win 8...)

  Thank you

  Kevin

  PS. summer didn't beat my brain in research online and to try different settings, passwords by leaving the house band... no luck.  Not even when the two are primed to windows 7 now.

  Hello

  Thanks for posting in the Microsoft community forums!
  I understand that you cannot join Windows 8 computer with Windows 7 wireless router. Provide us information.

  1. which antivirus software is installed on the computer?
  2. you receive an error message on the computer?
  3. don't you make changes on the computer before the show?

  Follow the advice given and check if that helps:

  Method 1:
  Try the suggestions from the link:
  Why I can't join a homegroup?
  http://Windows.Microsoft.com/en-in/Windows7/why-can-t-I-join-a-HomeGroup
  Why can't I access my homegroup?
  http://Windows.Microsoft.com/en-in/Windows7/why-cant-I-access-my-HomeGroup

  Refer to the steps from the links:

  Homegroup from start to finish
  http://Windows.Microsoft.com/en-in/Windows/HomeGroup-help#HomeGroup-start-to-finish=Windows-7&V1H=win8tab1&V2H=win7tab2
  http://Windows.Microsoft.com/en-in/Windows7/HomeGroup-frequently-asked-questions

  Method 2:

  Temporarily disable firewall and antivirus on each machine.

  Make sure that third-party firewalls are disabled. Sometimes antivirus programs also come with firewall software. These programs can block connections and help you connect to a homegroup.

  Once this is done, run HomeGroup. See if it works.

  Enable or disable Windows Firewall
  http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-Firewall-on-or-off
  NOTE: turning off Windows Firewall may make your computer (and your network, if you have one) more vulnerable to damage caused by worms or hackers.
  Disable the anti-virus software
  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

  NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks

  If the problem persists, feel free to let us know. It is our pleasure to be of service.

• 6500 has more: cannot print Surface Pro 3 - a persistent problem that is ALWAYS the case.

  3 surface Pro, Windows 10 (64 bit) put in place. I constantly have problems everytime I try to print documents. Print HP says the wireless network window is not connected, but the printer wireless network Test report HP says it's on - GO. The drivers don't need to be updated on the Surface Pro, according to the HP Support Online, so please - HP should have some kind of awareness of it. Cannot access the HP Print and Scan Doctor - the link does not work. Seriously. It is a basic functionality.

  Currently I have to spend more than an hour trying different ways to get printing to work, sometimes, it will randomly to print a document and return then to not print. It is not a sustainable situation. I avoid the impression of this set-up as far as possible, that this song and dance is always necessary, but sometimes I can't do it otherwise.

  I lost a lot of time on is is no longer viable to use HP printers in my office at home and we...

  Way forward please, or I'll be dumping this HP printer and not come back.

  Hello

  Thank you for using the forum.

  You have installed the HP printing software on your PC? Otherwise, here's the link to download and install the prinrer software. We recommend that you download the full features.

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-6500a-e-all-in-one-printer-series-E710/4083974/model/4083870#Z7_3054ICK0K8UDA0AQC11TA930O2

  The wireless test report will indicate if your printer is connected to the network, you will still need to install the software of the printer in order to print. (your current ability to print can be by pilots In-OS)

  The impression and doctor apps can be found on this link:

  http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

  Hope that helps!

  Please click on the "Bravo Thumbs up" If this has helped you and 'Accept as solution' If this helped solved your problem.

• Cannot start the photos on my Surface Pro application

  I can not open the photos on my Surface Pro app.  When I double click on the photo of my office file, it manifests itself is black on the application or the application will load for a minute and then immediately close.

  When I try to open the application from the start screen, it loads for a minute and then stops automatically.

  I rebooted the computer twice.  I have also shut down the computer.  None worked.

  Help please!  Thank you.

  You cannot uninstall photo app in Windows 8 Surface Pro. I suggest you follow the suggestion given by Barb Bowman in the following link.

  http://answers.Microsoft.com/en-us/Windows/wiki/windows8_1-pictures/how-to-fix-photos-app-crashes-and-problems-in/7295b57f-d9f8-4010-8727-3bf6a124f603

  It will be useful.

• Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code redemption to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they c

  Sorry I added it in the question, sorry about that part!

  Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code CD Exchange to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they could transfer to my Surface and they canceled the monthly... but no, I'm still paying every month and I have a box of cd $ 500 that I can't use! Help, please!  How can I activate this pay redemption code (which does not work? I tried for hours!) and I pay monthly?  Help, please!

  Hi shannonr44052735,

  I see that you have an active subscription to Acrobat Pro DC under your email address.

  See this KB doc for help: redemption code help

  If your redemption code does not work, I will propose you to return what you already active subscription.

  You can install Acrobat Pro DC from this link: download Pro or Standard versions of Acrobat DC, XI or X

  Make sure that you use the same Adobe ID, in which you have Acrobat subscription.

  Let us know if you need help.

  Kind regards

  Meenakshi

• Cannot use the HP CD to install my printer to my new Surface Pro 2

  I need to install my printer HP Photosmart Plus B209a-m to a second computer, but it's a 2 Surface Pro who does not have an E drive or a USB port to connect an external drive.  My 2 Surface Pro works on a Windows 32 bit OS 8.1.

  Could you please provide me a link so I can install from that?

  Terry Sullivan

  Hello

  Please, download and run the Installer printer HP www.hp.com/go/tools

• Cannot download any music subscription Xbox Music on Surface Pro 3

  I have a 3 Surface Pro and an annual subscription to Xbox Music which is due to expire in April.  I can download music on my Windows Phone and my desktop, however, on my SP3, I don't have the ability to download songs or albums when I click on the... Button (more).  I get only to start radio and PIN to start as options.  On my desktop, I get a third download option.

  I checked my subscription is still active (until April) and that my area is listed as a device in the topic manage devices.

  Hi Shaun,

  Thank you for visiting Microsoft Community.

  I understand that you are unable to download songs with a subscription to Xbox Music.

  This problem is limited to the surface 3 pro Xbox and I suggest you to post your query in the Sub Xbox Forum.

  Refer to the following articles:

  http://www.Microsoft.com/surface/en-us/support/music-photos-and-video/listen-to-music-on-surface

  http://support.Xbox.com/en-us/browse/Xbox-360/Xbox-Music

  For additional assistance, please visit Xbox forums.

  http://forums.Xbox.com/

  Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

• (Surface Pro 2) Cannot perform updates

  I recently started my Surface Pro 2 for the first time in a while, and he started to be updated on what I guess was Windows 8.1. However, towards the end, updates failed and I have now the following message appears:

  We couldn't finish the updates

  To undo changes

  Do not turn off your computer

  There is no error code, and I guess I fell on the same question that most of the others seem to have had before. I can't do a boot image, my laptop runs windows 7, making it impossible for me to boot into recovery mode. And because I can't get to the desktop, I can't restart and refresh.

  I'd appreciate any help, I like the product and want to continue using it.

  Jordan

  Hi Jordan,.

  I understand how frustrating it can be when things do not work as expected.

  You can consult the following Microsoft article if you can't turn on the Surface Pro 2.

  Surface Surface Pro 2 and Pro: Windows does not start or stops responding

  http://www.Microsoft.com/surface/en-us/support/warranty-service-and-recovery/Windows-stops-responding-surface-Pro#Cantturn

  (Note: don't try the option refresh or Reset).

  Let us know the result. If the problem persists, we will be happy to help you.

• Cannot install recent update on Surface Pro 2

  Have not had problems with updates to Lightroom CC in the past but recent update gives installation failed message and says contact customer. Customer support, said that they do not support Surface Pro 2. Any help?

  Called Adobe Customer Support and the creative photographer Cloud (CC of Lightroom and Photoshop CC) they no longer support the Surface Pro 2, only 3 and above. They block so all updates and so I'm stuck with my current version until I have buy new equipment. Not happy, but it is what it is.

• HP OfficeJet 200 series Mobile: 3 Surface Pro WIndows 10 - can't re eastablish wi - fi direct connection

  Hello

  We managed to connect our Surface Pro 3 Windows 10 running on a mobile printers HP OfficeJet 200 series using a Wi - Fi Direct connection not wireless. The problem is that whenever we turn the printer off or go to sleep Surface pro cannot re esatablish of connection with the printer again after on. In the device and printers OfficeJet 200 is still there but greyed out and has a status to be offline even if the printer has been for a while.

  The only way to connect it must make the entire process of reconnection to the Wi - Fi direct connection, for example by typing in the code and wait to see the device is connected. It should not this printer to establish a connection with the surface pro automatically after power on, yet the pro Surface shows that the printer is offline and I know that I had direct Wi - Fi together to establish the connection automatically. Is there a solution for this.

  The problem only occurs when the printer stops and he must turn it off to save battery because what get out us them for field work.

  We discovered that the Wi - Fi Direct is not fully supported in Windows 10. The only way you can reconnect to Wi - Fi direct is if you connect to the printer that you connect to an access point Wi - Fi. If you do this your Wi - Fi direct printer connection will be reset. The downside is that your Surface Pro 3 will lose the internet connection.

  For us, that our solution is not to use Wi - Fi direct and use the Wi - Fi function. We connected the mobile series HP OfficeJet 200 to our iPhone hot spot and we also connected the Surface Pro iPhone hotspot. Whenever we connect our tablet to the hotspot, we can use the printer because the printer is always connected to the HotSpot.

• 3 surface Pro stuck trying to start issuing bitlocker recovery key

  My Surface Pro 3 took ages to restart (circle of points spinning for centuries). So I went in safe mode (see photo). He recommended I go to windows.microsoft.com/recoverykeyfaq and I enter the key ID.

  My machine is joined to a domain, but I'm not on the network, because I can't start and even if I was, I'm at me so impossible to get the field

  Bitlocker options give me anywhere to enter the id of the key. I do not have a backup of the recovery key (it was not given to me), and even if I try to reset my pc option it asks installation or Windows recovery support. Which I did not.

  I would have hoped that recovery of bitlocker on the URL above would have given me a way to capture the key Id to unlock bitlocker!

  Help, please

  

  Hello Alec.

  Welcome to the Microsoft Community Forum.

  The question you posted would be better suited to the TechNet community.

  Please visit the link below to find a community that will support what ask you:

  Microsoft TechNet

  http://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w8itpro

  Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

  Thank you

• Drivers required for 3 Surface Pro for Windows 8.0

  Original title: can someone please send the drivers of Surface Pro 3 for Windows 8.0?

  Hello

  I bought 3 Surface Pro because I know that there is a Windows 8 sticker on it that I assumed that there is a promise of the PC running Windows 8.0 without capacity problems. However, it cannot detect the touch screen and a Wifi adapter. I don't know there are drivers that support Windows 8.0 available. I can't find the Windows Update. I have to run Windows 8.0 specifically and I need drivers that support the rest of the hardware components. Help, please.

  Thank you very much.

  Best regards

  Michael

  Hi Michael,

  Thanks for posting your query in Microsoft Community.

  I understand that you need drivers for the touch screen and Wifi adapter and I'll be happy to answer your query. Let me ask you;

  1. What happens when you try to connect to the Wi - Fi?
  2. What happens when you try to use the touch screen?
  3. What error messages are you getting?
  4. Remember to no particular change in the computer before the show?

  Refer to the article below which will help you download Surface software, firmware, and drivers.

  Drivers, the firmware, and surface

  Hope this information helps. If the problem persists, please come back with answers to the questions, we will be happy to help you further.

• A recovery disc for Windows (for a Surface of 3 pro) 8.1 can be used on a different Surface Pro 3?

  Hello

  We tried to use a recovery disc of the 8.1 Win with an area of 3 pro on another surface pro 3 and we had this message when we click on 'Continue' (exit and continue to Windows 8.1)

  "Recovery... looks that Windows did not load properly...". »

  What it means that they are not compatible, and we cannot use this on this surface pro recovery disk?   Or it's something that we can ignore and just continue search for defects and forward repair options?

  Thank you and best regards,

  Chriseanmig

  Hello

  Thanks for posting your query in Microsoft Community.

  You can use a recovery disk Windows 8.1 on another device of Surface Pro 3.

  Recovery disk you have may be corrupted. You can create a new recovery media by following the steps mentioned in the article below.

  Create a recovery USB disk

  I hope this helps.

• Contour pen late question on Surface Pro 2?

  I'm having this problem where the original race seems to be a delay and creates a straight line at the beginning of each stroke. I recently bought a year of all programs on the Cloud service creative in the hope that I could use CC animate particularly for animation, so that has been incredibly frustrating to treat. This problem does not appear to me in Photoshop CC.

  

  As you can see in the picture above, it is very visible, especially at larger angles. This happens with all the tools to animate CC, much as in the previous case, I was using the Brush tool.

  

  Above is a comment that I made using paint brush.

  If you look closely, it detects the start of the race, but only continues to follow the pen after a short delay, thus causing the effect of the straight line.

  I use settings/default preferences in CC to animate and have only changed the layout of the workspace to 'Host', although this change does not appear to have any effect on the problem. I tried to change settings such as smoothing, pressure sensitivity, tilt, and none of the above will fix the problem. I completely wiped my computer and installed Windows 10 Pro (this problem before in Windows 8), and the issue has not been resolved.

  Information:
  Running the 64-bit version of Windows 10 Pro with all the current news (to date).

  Animate CC 2015.2 (Build 15.2.1.95) with default preferences.

  Using a Surface Pro 2 with a processor Intel Core i5-4300U.

  I tried:

  As an administrator
  Reinstall the drivers

  Disable the touchpad and writing Board Service

  Display on or off timing of the ppp settings high (although my display settings are 100%).

  Priority passage of superior service, etc.

  Disabled flips and hold action in the pen Options.

  Change of smoothing, pen pressure, tilt and various other options within the CC to animate.

  If anyone has the solution to this, please let me know. I would like to start with CC animation animate as soon as possible, but with this question, I won't be able to use it. I've already dug around many old posts on similar problems, and none of the solutions are applicable.

  Sorry to tell you this, but yes there late and is not the program. The graphics card on the Surface Pro 2 is simply not powerful enough to handle vector calculations, that's why you see him do straight lines. He cannot calculate the curves so that lack them, and ends the line without these curves so that the line is straight. I have a Surface Pro 2 as well, and it doesn't work with Animate.

  I have owned dozens of Tablet PCs and while they cool for doodling and suspended in cafes, unfortunately, they have no power of real transformation despite what they're trying to tell you about the ads and Animate needs causing a mixture of questions which dates back to the time of macromedia Adobe set in many ways, but the Brush tool still stands as something difficult to do better in the program even on computers of Office, let alone a tablet.

  In fact, there is only one compressed everything that I've ever seen who can handle vectors animate/Flash and is the companion of Cintiq. You8 can currently buy on eBay for about $1000, and while I'm sure it helps a lot of you with your tablet, at least you know that's not a bug, and it is not something that Adobe can probably do about it.

• VMWare Workstation does not stop is a virtual completely on Surface Pro 3 machine

  Hello

  I use VMWare Workstation 10.0.3 on my 3 Surface Pro I7 with 8 GB of memory. Most of the time when I suspend my virtual machine image he doesn't stop the virtual machine completely. The result is that I cannot supply or not more and even can't leave VMWare Workstation, because it says that the virtual machine is always busy. When I force to restart my computer and start VMWare Workstation virtual machine once again watch as suspended. What is good.

  This happens only on my Surface Pro 3

  Can anyone help?

  Best regards

  Evert

  Please this post in the forum of the workstation, it is now displayed at the forum of the workspace