Cannot lock the account!

The situation is the following. My father had his iPhone and iPad he removed last week and day, that he took told him to use the search function in the iPhone and we found the final location, that is. It did not lost Mode because he didn't and I wasn't physically there to help him. But a few hours later he couldn't access his Apple ID account anymore (I don't know what happened may be the guy flying he brought some changes), so we tried to retrieve back the password, but my dad doesn't remember the security q causes forgive him he is distracted because of the age. So I tried to understand the answers ever since because I kind of sort of know but always without success. Now a few days later, recover password using Q security functionality is no longer available and only by e-mail. That obviously, I can't access because the e-mail account is identical to the Apple ID and locked? Haven't you how is it frustrating?  The only way to recover it is locked and I tried to call the help desk and I get an automated response, saying that his office is closed on Saturday. I am desperate and sent my situation through the comments suggestion email but no response. My father is a modest man, he uses no expensive gadgets and that the phone was a gift and for someone to take my father stuff makes me angry and even more angry that I am unable to help him recover. I read that he follows during the first 24 hours. Is there another way I can follow the phone or is it completely lost now?

Confused,.

Shika

Hi Shika

As your father can not receive emails, he should contact the Apple Support.

The information is available here:

Contact Apple for assistance with the security of the Apple ID - Apple Support accounts

(I'm afraid that no one here can solve the problem for you.) You don't talk to Apple here - it is a community based on the user).

Tags: iPhone

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