Cannot log on to the administration console, cannot pay the Bill late, off site - No Support possible!

Hello!

As the title says, I basically can't do anything right now, and BC support has not really been able to help me I asked on this already here in the forums (when the site was still active, it is now no longer). When trying to log in to the administration console, all I get is: 'ERROR: this site is currently unavailable. " "For more information, please contact: (my name)." And Yes, I am the administrator. I created the Web site using Adobe Muse and published using that. No other party was involved, with the exception of Godaddy.com where I bought the domain.

Unlike, I have been told it should be, I don't get it and never got a form to fill out my payment information to opening a session on the administration console.

I also get and only accurate above the error message when you try to submit a support ticket, the only place where that I could ask is so here.

As I mentioned in my previous post, I could not fix my credit card details when the card was no longer valid because I was on vacation and somehow fails to access this menu on mobile. A week later, I received another email, telling me that all the admin services have been disabled until I pay the Bill. At this point I started to receive the above error message. Now, a few weeks later, the site itself has been turned off - I can not even pay the Bill.

As I'm not very used to do the entire installation from a Web site, I certainly don't want to spend that time again, but just want to pay the overdue Bill.

Help is very appreciated!

-Alex w.

Hi Alex,

Please submit a ticket via the following form and we will intensify the accounts team: http://www.businesscatalyst.com/contact

However, I don't see that the site that you can reference is to Bill the partner directly. Therefore, you have to connect the console to the admin of this site the user partner and you will be then prompted with a form of payment to pay the outstanding Bill. It seems [email protected] is the user partner assigned to this portal, please try to connect as a user.

Thank you.

Tags: Business Catalyst

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