Cannot open my photo album of t-mobile of their site.
I have a new e-maching with operating system windows 7. I have no problem logging into my t-mobile account and access to my information. But when I try to open my photo album (photos I took with my cell phone and sent over the internet to my t-mobile photo album) it keeps taking me back to their connection. I called them 3 times and they assure me that the problem is not on their end. They can access photos without problem. They say that the problem must be on my end. I do not have my pop-up blocker on, I'm sure it's something I do everything. Please help please, if anyone knows what I have to do.
Thank you
Darling
Hi honey,
(a) what web browser do you use? Internet Explorer
(b) does it happen on all sites Web or just this one?
Check if the problem persists in safe mode with network and let us know
Step 1: Start the computer in safe mode with networking, to do this, follow the steps below,
Access the menu advanced startup options by turning on your computer and pressing the button F8 before Windows starts. Advanced startup options menu select SafeMode with networking
http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode
If the problem persists in safe mode with networking
Step 2: Run the fixit available in the link below to reset the settings of internet explore
How to reset Internet Explorer settings
http://support.Microsoft.com/kb/923737
Important: when you reset the settings of Internet Explorer, all add-ons, passwords in IE stored and customizations are removed, and basically, you start with a new version of Internet Explorer.
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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