Cannot print in color. Color Laserjet 3700n

Having a hard time to print a Word document in color. It comes out in black and white. I'm positive, that I have the right driver, so this isn't the issue. It might be that something related to the word because it happens only in Word. PDFs of print color very well. However, under the floor, when I look in the settings of the printer, I don't see any option to switch between color and black and white. Anyone know where it is on this specific printer in Word 2010? Thanks for the help.

Hello

Try steps:

1. try to print another document word with color images and check if it prints in color
2. go to start > printer and faxes > right-click printer driver > select Printing Preferences > Advanced tab > under the characteristics of the printer is disabled check "Print any black text" option > click on apply > ok

3. also try to print the test page driver under printer properties

Thank you

(Although I am an employee of HP, I speak for myself and not for the HP)

Bravo appreciated

Tags: HP Printers

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