Cannot print the printer is off line with 14 documents pending.

Original title: Printing print HPrinter
My printer is off line with 14 documents pending.  How can I get it online and cancel pending documents.

Hi Helen,

I understand that your printer is off line and there are 14 documents waiting in the queue.

Here are a few troubleshooting steps that you can try to solve this problem.


Method 1: Run the printer Troubleshooter and check.

a. open the printer Troubleshooter by sliding in the edge right of the screen, tap Search (or if you use a mouse, pointing to the top right of the screen, move the mouse down and then clicking Search), entering the Troubleshooting in the search box, by typing or clicking on settings and then type or click on find and fix problems. Under hardware and sound, click use a printer.

b. follow the steps in the resolution of the problems.

If the method above does not work, proceed to the next method.

Method 2: Disable the documents waiting in the queue, check the following suggestions.

a. the key press Windows + R and type services.msc in the search field and press to enter.

b. the Services listed, stop the print spooler service.
(c) in Windows Explorer, navigate to the folder below and open the PRINTERS.
C:\Windows\system32\spool\PRINTERS
d. click on continue or Yes (if prompted by UAC) to approve the opening of the PRINTERS folder.
e. remove all files in the PRINTERS folder, until it is empty, and then close Windows Explorer.
Note: DO NOT DELETE the PRINTERS folder itself. Don't delete its content.
f. open Services, and then start the print spooler service.

Also see suggestions from the following link:

http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

After completing the methods suggested above, answer us with the State of the question.

Tags: Windows

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