Cannot run Onecare Virus Scan error 0x8DDD0002
To install the updates from this site, you must be logged in as an administrator or a member of the Administrators group on your computer. If you use Windows XP, you can see if you are an administrator by clicking onuser accounts in Control Panel. Note: If your computer is connected to a network, network policy settings may also prevent you using this website. Contact your system administrator with the updates. We're sorry. This version of the Windows Live OneCare safety scanner does not work with your operating system or Web browser. You have family need to Windows XP Edition, Windows XP Professional, Windows 2000 Professional, Windows 2000 Server, Windows Server 2003, Windows Vista, or Windows 7. You also need Microsoft Internet Explorer 6.0 or MSN® 9.0 or higher. What can you do? · Get the latest version of Internet Explorer (free download) · Upgrade your operating system |
Hi buzybeegirl,.
Thank you for your message.
I got the error on my first visit, to see that I was not using Internet Explorer.
You can check by clicking on the Start button and type "internet explore" on writing that appears in the form of "Internet Explorer".
If this does not work, try right click on the entry that appears, and then click Run as administrator.
Even if your account is the Admin account, you will likely worsen your credentials in this way to run a program as an administrator.
I was also able to recreate the issue on my first visit to the site by using Internet Explorer Onecare.live.com.
I looked at the address of the error page (in the address bar) and she had identified my OS XP, something like "osunsupported = XP.
So, I use Windows 7...
I tried a few times over, and it worked.
I can't recreate the failure of identification of operating system now that he's worked.
I'll see if I can find more information about this, and if I do, I will post it here.
In the meantime, see if the suggestions made above will work.
Please let us know how it works.
Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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