Cannot scan documents on H825cdw loader

I can scan the bed scanner on my new H825cdw but not the document feeder. If I place a few pages in the feeder, then click on "Analyze" the machine runs just a scan on the empty scanner bed. Once in a while, a notice will appear indicating that a document has been detected, but even in this case the machine does not use the documents in the feeder, it simply scans the bed scanner again.

However, I can run copies since the charger very well. I tried cycling the machine by unplugging from the wall for a while and I have also reset the default settings of the scanner, but nothing helped.

Thank you.

I discovered the problem.  When you use the Windows drivers by default, the scanner MFD profile sends to "Windows Fax and Scan."  The default profile in "Windows Fax and Scan" is 'Photo' (goto 'Tools - scan settings').  'Photo' is set to scan from the tray instead of the ADF.  You can specify the other profile, 'Documents' to the default value and then scan from the ADF (you can select either front or front / back).

Unfortunately, I couldn't find an arrangement that will allow you to choose the profile to scan on the MFD itself (if you use Dell Document Hub on the MFD, you will have all the options and much more - to include the creation of files PDF OCR'ed).

I hope this helps.

JP

Tags: Dell Peripherals

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