CANNOT USE MY AOL 9.6 'SETTINGS' OR 'HELP '!

My AOL (under VISTA) 9.6 doesn't want to or can not access the 'SETTINGS' or 'HELP '.  Whenever I try to do, my browser goes crazy at height of about:http://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=help.aol.com&seamless=y&siteState=OrigUrl%3dhttp%3A//help.aol.com/help/settings...
Finally ask me on ' user name error, the service you are trying to reach is temporarily unavailable - please try your request again.  The Service is NEVER available.

I can't set up my mail.  Cannot change fonts, or text, cannot access most keywords or individualization of any kind.  I completely (COMPLETELY) removed the program & reinstalled x 4.  I was a BETA user and had NO problems!

HEEELP!
Thank you very much!
LadyDoc

What browser do you use?

Have you tried to clean the temporary Internet files, Cookies, and browsing history?

What to reset your browser to default settings?

Use Reset Internet Explorer settings (RIES)
http://support.Microsoft.com/kb/923737#appliesTo

Tips for solving problems with Internet Explorer
http://windowshelp.Microsoft.com/Windows/en-us/help/8038f9ac-9bf9-4809-8d75-fc42818d8af71033.mspx

Have you tested with another user in Windows (you may need to create one to test with) and see if they have better luck?

If you test in "Safe Mode with networking", it works?

Vista Advanced Boot Options (or 7)
http://Techblissonline.com/Vista-advanced-boot-options/

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/default.aspx/KB/929135

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