Canvio 1 TB - SMART support issues Basics

I recently bought two that are supposed to be identical, and yet it is acknowledged as SMART capable, it is not!

I use these disks for backups, so I really need to work SMART error.

The packaging was different however & there is a slight difference in the date of manufacture. I tried to make my view clear to the seller (via amazon) I tried IDENTICAL drives, but there is a language barrier...

How to ensure the SMART permit, or Exchange it?

Google Gallery contains some fotos of the packaging & the 'plates '.

https://goo.GL/photos/HvH2eYAUqjYKNWHU6

Kind regards

R.

Developing it a bit. Is there a list of USB3 drives/enclosures external sold by Toshiba which are known to come up with the SMART support? Some SATA-USB3 bridges seem to support, others do not. The absence of such a basic feature will inspire confidence, so I would avoid the 'not-so-SMART' ones.

Tags: Toshiba

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