How to contact upper Mgmt - Support issue
I have made several attempts to get more info on my estimate of repair, but it's a continuous loop without any will.
I was without my laptop for a month so far without any word on when it will be fixed.
I don't know yet which is my case manager.
I don't know who to contact to get a straight answer.
The current state is 'pending' with an estimate of getting me my laptop on 04/03/2014. I am not convinced that I will receive it on Tuesday.
I was supposed to have received my laptop on 11-02-14 but I never received any communication from HP as to why the repair of the laptop has been delayed.
I want this message to be sent to appropriate personnel so that my problem could be solved.
Thanks - Brons
Hello
Thanks for posting in the HP Support forum. I'm sorry for the problem you are experiencing.
Please, note that I contacted the appropriate people. You could be contacted privately in the following days.
Tags: Notebooks
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