CC 2015 - Premiere Pro / Media Encoder crash solution | Win10

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• Premiere Pro Media Encoder link mysteriously stopped working

  I have CS6 Master Collection on a Windows 7 x 64 Ultimate HP Z820, 32 GB of RAM, Quadro 4000 and have been using it for over a year. I use Premiere Pro and batch queue to Media Encoder for encoding. The last time I used this workflow for the batch was about 130 days ago, and it worked like a charm (as it should). A few weeks ago, I was on another project and tried lots once again, just like before, even using some of the same presets (on a timeline "nothin' fancy") and Pr would create a project file in the TEMP folder after I pressed the button of the queue, and the project appear in the queue of the SOUL SOUL would launch. I press start and wait a long time until that finally, in the encode Panel, I would see 'connection to Dynamic Link Server... ". "after several minutes, I'd get the goat and find an error"could not read the source file... ". "in the newspapers. After verifying that the source was there, I decided that it was really a matter of dynamic links.

  Here's some more data points of things I've tried (also point to a problem of dynamic links).

  (1) exporting works (encoding) directly from Pr very well (so the SOUL without head works)

  (2) import a sequence Pr in the SOUL does not work either, I get an error from import Premiere Pro sequence dialog (after a long wait "connection to the server of hotlinks... ") that"the connection to the Server Dynamic Link failed".

  
  

  I do not suspect it is a dynamic link question, but do not know why, or what has changed. I tried the solution 'create a new shortcut first in dynamiclink folder' found on the forums and Google but it didn't work. When I tried it first, I found two shortcuts already, a PR and Ae, but TWO of them made reference to a case of CS4! I've never owned CS4 and went of CS3 Master Collection CS6 Professional Design. I also suspect that this issue was caused by one of the Pr updates that have taken place in the last days 130 (since the last time, that I know this feature worked). I made no changes to my system during this period.

  
  

  Kyle suggested it could be the firewall issue is blocking TCP traffic using dynamic links, but I do not use the Windows Firewall, and all that's happening on one machine, then there should be no TCP traffic on the network (unless he contacted Adobe?). I use Webroot Endpoint Protection, but have received no indication that something is suspicious or that he was blocked. Adobe engineers any help would be greatly appreciated.

  
  

  I'd be willing to help with troubleshooting on my system, that I did with hearing in the past, but don't want to uninstall the suite and who again. This should be tracked down watching updates pushed CS6 inside the last 130 days. I think that there was two.

  
  

  Thank you

  Shane

  I solved my problem thanks to the post of @gagneh on this forum. It turned out to be the NVidia nView Desktop Manager applet in the control panel. It has been activated, and I believe that it has been activated for a long time. I don't know if something in a recent update of broke things, but as soon as I disabled the Desktop Manager, my dynamic link started working again in all aspects. Give it a try. Good luck.

• Media Encoder crashes when exporting from Premiere Pro

  Media Encoder crashes when exporting from Premiere Pro. I am the queue several files to export and Media Encoder will crash. The computer system has 32 GB of RAM and videos of export fine in first, but which requires export each individually. Each video file turned down and some can be quite long (more than 3-5 hours). Nothing else is running on the computer that take over memory.

  No idea why Media Encoder will crash?

  Try turning off the GPU acceleration.

• How do I export using the CC 2015 on DVD media encoder

  How do I export using the CC 2015 on DVD media encoder

  You will need to export mpeg2-DVD and then take it to a creation as a supplement program to create a DVD compatible file.

  If you have CC, you can download it here again CS6 (it comes with Premiere Pro CS6):

  How to find and install a previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

• Premiere Pro 5.5 crashing w / double video cards

  I have a card ATI Radeon HD 5800 (two connected screens) and a graphics card ATI Radeon HD 5450 (single monitor) attached - when two cards are turned on Premiere Pro 5.5 crashes with the following text

  Name of the failing application: Adobe first Pro.exe, version: 5.5.0.0, time stamp: 0x4d8a89e8

  The failed module name: Display.dll, version: 5.5.0.0, time stamp: 0x4d8a796f

  Exception code: 0xc0000005

  Offset: 0x000000000008a928

  ID of the process failed: 0xea0

  Start time of application vulnerabilities: 0x01cc42feb512e69d

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe first Pro.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Display.dll

  Report ID: 39b5140b-aef2-11e0-94bf-bcaec5670373

  As soon as I disable one or the other of the graphics adapters and run a single card, the problem goes away.

  Cards (and all three monitors) have the latest drivers installed.

  Premiere Pro 5.5 has applied all available updates/patches.

  Should my graphics cards be matched?

  Is there another solution?

  Thank you

  M

  > Do my graphics cards must be mapped?

  Yes... or, at least, in the same family so that they use exactly the same driver for a device

• I just installed CC Adobe Premiere Pro and it crashes all the time!

  I just installed CC Adobe Premiere Pro and it crashes.  I tried to create a new project, open an existing project - nothing works.  I can start a new project and get as much as import clips in the project window, but at the time wherever I try to play a clip or create a sequence from it, it crashes.  I'm running off a new laptop (3rd generation Lenovo X 1 carbon) 8 GB of Ram, processor i5, best of everything I could get on this specific machine.  Any thoughts?

  The files that I open a new project are a gopro camera MP4 files.  The existing project was a CS5.5 file he tried to update to CC - in fact, he finds all the files fine and as soon as he arrives to the workspace with everything laid out, it crashes.  Let me know if I can provide more information.

  I contacted Adobe support and they helped to solve the problem!

  Apparently projects are set to use the Mercury playback engine by default if you need to disable this feature.

  Go to file > project settings > General.

  In the general tab change the video rendering and playback of 'accélération GPU (Open CL)' to ' Software Only '.

  This fixed the problem for me, even if I don't have to review a project widely.

  I hope this helps!

• Media Encoder Crash on launch...?

  Media Encoder crashes at startup. This is a new installation on a MacPro of 3.1 with a brand new MacOs10.8

  It traverses the list of plugins and resources that it loads with the Logo screen but stops and crashes on loading CoreAudio...

  Help, please?

  In desperation I removed it with the hope of re - install, but can't seem to find an option for installation through clouds...

  Thank you!

  Hi FireTrigger Inc.,

  Please try following steps:

  1. open Applications > Adobe Media Encoder CC > right-click on the icon of Adobe Media Encoder CC > Info

  Click to select your username and provide permissions to read & write to it.

  2 click on Go for file & type ~/Library > preferences > Adobe and rename it Adobe.old

  3 ~ / library > Application Support and rename Adobe Adobe.old

  4 rename file Adobe Adobe2 in Documents > Adobe

  5. Please try to create a new admin account and then try to launch Media Encoder into account for the new user.

  Please let us know if it works or not.

  Kind regards

  Sandeep

• First and Adobe Media encoder crashing with the module KERNELBASE. DLL

  I have 2 computers windows 10 crashing while selecting a folder in the window of browser Explorer of files within these programs. These machines is 2 weeks, with 10 Pro from the start windows. The other machine has 3 months with windows 7 upgraded to Win 10.

  Machine 1
  

  ASUS X 99-Pro

  Six Core i7
  

  32 GB of Ram

  GTX 980

  Intel 750 PCIE SSD

  
  

  Computer2

  ASUS Rampage IV

  Six Core i7

  64 GB of Ram

  GTX 780

  Samsung 1 TB SSD PRO 850

  
  

  
  

  
  

  
  

  Name of the failing application: Adobe Media Encoder.exe, version: 9.1.0.163, time stamp: 0x564db283

  Name of the failed module: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3

  Exception code: 0xe06d7363

  Offset: 0x000000000002a1c8

  ID of the process failed: 0 x 4150

  Start time of application vulnerabilities: 0x01d136ce9193dbc6

  The failing application path: C:\Program Files\Adobe\Adobe Media Encoder 2015\Adobe Media Encoder.exe CC

  Path of the failing module: C:\WINDOWS\system32\KERNELBASE.dll

  Report ID: 3725abd1-4ce3-44bc-97d0-f44f2a9ec7a5

  Faulting full name of the package:

  ID of the failed package-parent application:

  Name of the failing application: Adobe first Pro.exe, version: 9.1.0.174, time stamp: 0x564dce25

  Name of the failed module: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3

  Exception code: 0xe06d7363

  Offset: 0x000000000002a1c8

  ID of the process failed: 0x3c74

  Start time of application vulnerabilities: 0x01d136cc8be4d555

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2015\Adobe first Pro.exe CC

  Path of the failing module: C:\WINDOWS\system32\KERNELBASE.dll

  Report ID: f4c46647-06bd-4e15-a3ac-13a2433d77f1

  Faulting full name of the package:

  ID of the failed package-parent application:

  Thank you Lord! SOLUTION AT LAST!

  After having been informed by tech adobe support that: "I'm sorry, but this is a file from the base of the core of the system, we cannot do much."

  I decided that I was going to test each component in user accounts and find the culprit manually.

  I have studied everything that I could all kernelbase.dll NTUSER.dat and parameters of the first.

  From what I could gather kernelbase.dll if crushed more often when the 32-bit and 64-bit settings are not configured right.

  I downloaded Registry Explorer 0.7 and analyzed a new vs account a "corrupted".

  I discovered that windows keeps a record of the last access programs via OPEN/SAVE location.

  It is located in:

  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSavePidl MRU\prproj

  To solve the problem:

  It comes to registry changes, do at your own risk!
  

  1. Create a new user account with admin rights. I'll call it "AdminRescue".
  2. Connection in "AdminRescue" and open first cc, check that the problem has disappeared.
  3. Now you could start using the new account and forget the old, but I find myself that making 3 times in 4 months, the issue will come back again.
  4. The solution is to runREGEDIT under the new account that you created.
  5. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSavePidl MRU\prproj
  6. Select prproj and export it to a disk usb or c:\adobefix
  7. Disconnect from the new user account and log in to the old damaged account
  8. Run Regedit
  9. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSavePidl MRU\prproj
  10. Select prproj and Delete
  11. Select OpenSavePidMRU and import the regkeys exported in the new account. located in the usb or c:\adobefix
  12. FIXED!

• Adobe Media Encoder crashes on Windows 10

  A week ago, I "upgraded" to Windows 7 Pro for Windows 10 Pro and now...

  In my Premiere Pro CS3 (I know, I know, why am I not spend a ton on an upgrade of the CC...).

  When I'm ready to export a sequence, and select Adobe Media Encoder, I get one almost

  immediate crash and the popup says: "sorry, a serious error has occurred which requires.

  Adobe Premiere Pro to stop.  We will try to save your current project".

  Everything on my Adobe Creative Suite CS3 Master Collection worked perfectly

  with Windows 7, but go back to Windows 10 is not an option.

  I am running a Dell XPS 8100 Intel i7, 8 GB of memory, 64-bit operating system.  Should be enough

  horsepower!

  Thus, Adobe has a 'fix', and/or the community of users has a method/work around

  that I could use?  For now, my only option is to export an AVI 'Movie.... ', but I

  was happy with Adobe Media Encoder and I want much she's still running.

  Suggestions?  Miracles?

  Thank you!

  Hi Johnnie_D,

  I apologise for this inconvenience, but I'm not sure if the CS3 products are compatible for Windows 10 or not.

  Because Adobe Premiere Pro CS3 was launched in 2007, Adobe does not any further development on this version of Premiere Pro.

  In addition, Windows 10 was launched in 2015 and only creative cloud products have been tested with this operating system.

  My suggestion would be to re - install the Premiere Pro and SOUL on this machine.

  Otherwise, use it on Windows 7.

  Thank you

  Ilyes Singh

• Premiere Pro CC 2014 crashes at the start with sequelae

  Hey, I tried almost all the suggestions I've seen on the forums except the re-installation of my OSX.

  At Pref Delete, Permission, writing and reading, creative cloud reinstaling, used the creative cloud cleaner, started in safe mode, update the "CUDA" video drivers, I even went in the plugins folder, deleted file is stuck, it will start after that, but if I just click on file in the menu it crashes instantly and if I righclick on a file that sound on a sequence it crashes... I don't really know what else to do! I hope someone could help me!

  Here is my card and my crash report

  Model name: MacBook Pro

  Model identifier: MacBookPro10, 1

  Processor name: Intel Core i7

  Processor speed: 2.7 GHz

  Number of processors: 1

  Total number of Cores: 4

  (By heart) L2 Cache: 256 KB

  L3 Cache: 8 MB

  Memory: 16 GB DDR3 1600 MHz

  Status: Ok

  The system version: OS X 10.10.3

  Chipset model: Intel HD Graphics 4000

  Bus: integrated

  VRAM (dynamic, Max): 1024 MB

  Color LCD:

  Display type: LCD retina

  Resolution: 2880 x 1800 retina

  Retina: Yes

  Per pixel: 32-bit color (ARGB8888)

  Name of the media: APPLE SSD SM768E media

  Size: 750,42 GB (750,418,227,200 bytes)

  Media type: SSD

  __________________________________________________________________________________________ ___________________________

  Process: Adobe Premiere Pro CC 2014 [1452]

  Path: / Applications/Adobe Premiere Pro 2014/Adobe Premiere Pro 2014.app/Contents/MacOS/Adobe first Pro 2014 CC CC CC

  ID: com.adobe.AdobePremierePro

  Version: 8.2.0 (8.2.0)

  Code type: X 86-64 (Native)

  Parent process:? [1]

  Responsible for: Adobe Premiere Pro CC 2014 [1452]

  User ID: 501

  Date/time: 21:10:26.142 2015-06-01-0400

  OS version: Mac OS X 10.10.3 (14D136)

  Report Version: 11

  Anonymous UUID: 6BA711B7-4D71-3935-2250-E77176DE1873

  Time since started awake: 760 seconds

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_BAD_ACCESS (SIGSEGV)

  Exception codes: KERN_INVALID_ADDRESS at 0x00007fff61cbffff

  VM regions near 0x7fff61cbffff:

  Battery 00007fff5f400000-00007fff5fc00000 [8192K] rw-/ rwx SM = PRV thread 0

  ->

  00007fff61cc0000-00007fff61cf7000 [220K] __TEXT r-x/rwx SM = COW/usr/lib/dyld

  Request for clarification:

  / Applications/Adobe Premiere Pro 2014/Adobe Premiere Pro CC 2014.app/Contents/Plug-Ins/Common/SurCodeAC3Encode.bundle/Contents/MacOS/SurCodeAC3Encode CC

  Thread 0 crashed: Dispatch queue: com.apple.main - wire

  0 libstdc ++.6.dylib 0x00000001010c8891 0x1010c8000 + 2193

  1 dyld 0x00007fff61ccf871 ImageLoader::recursiveInitialization (ImageLoader::LinkContext const &, unsigned int, ImageLoader::InitializerTimingList, & ImageLoader::UninitedUpwards &) + 305

  2 dyld 0x00007fff61ccf6f8 ImageLoader::processInitializers (ImageLoader::LinkContext const &, unsigned int, ImageLoader::InitializerTimingList, & ImageLoader::UninitedUpwards &) + 138

  3 dyld 0x00007fff61ccf969 ImageLoader::runInitializers (ImageLoader::LinkContext &, ImageLoader::InitializerTimingList const &) + 75

  4 dyld 0x00007fff61cc5063 dyld::runInitializers(ImageLoader*) + 89

  dlopen dyld 5 0x00007fff61ccc1d1 + 578

  6 libdyld.dylib 0x0000000105e3d857 dlopen + 59

  7 com.apple.CoreFoundation 0x000000010123c9c8 _CFBundleDlfcnLoadBundle + 152

  8 com.apple.CoreFoundation 0x000000010123c190 _CFBundleLoadExecutableAndReturnError + 528

  com.apple.CoreFoundation 9 0 x 0000000101259242 CFBundleGetFunctionPointerForName + 50

  10 com.adobe.ASLFoundation.framework 0x000000010089aaaf ASL::Module:GetProcAddress(std::string_const&) const + 383

  I simply delete this file premiere*.app-> SurCodeAC3Encode.bundle, because in my case - it crash at startup.

• I get a lot of Adobe Media Encoder crashes - help!

  Hi - I'm on the latest version of first CC 2014 and Adobe Media Encoder CC 2014 and my main system is having a devil of a time to get out the box because of random crash of shows. A crash of the complete program that happens more than one error of rendering where the program remains open but stop coding. I have just a first 720 p timeline and I try to make out to ProRes 422 with 4 audio channels. Sometimes it works, sometimes it crashes. I can sit and let it made with no other applications running, or can I continue to use the creation and the accident can happen twice.

  My main system is a Mac Pro (mid 2010) with 32 GB of ram running OS X Yosemite 10.10.2

  The crash error text is useful? Not sure if anyone knows how to read that sort of thing. Thanks for the help!

  Hi Chris,

  Press SHIFT as you launch SOUL and you should be able to work with her once more.

  Thank you

  Kevin

• Premiere Pro CC 2014 crashing with rendering, freezing system and more

  Hello

  I'm having serious problems with Premiere pro on my iMac end of 2013.

  10.9.5 OSX

  3.2 GHz Intel Core i5

  16GB 1600 MHz DDR3

  NVIDIA FeForce GT 1024Mo of 755M

  I work in 1920 x 1080 23.976 fps. The multimedia files are Sony FS700. MTS and Cannon 5DmkIII .mov

  Several times a day, the PP crashes on me. It all started when I was getting really choppy playback accompanying this error message:

  A low level of Exception occurred in ImporterMPEG (importer)

  It would shortly after the lead program of freezing and I have to force quit the program. After contacting Adobe first on this problem persistent, the tech told me that it was a 'Leak' memory problem and that there is nothing that could be done. The end of our chat support team member online before helping me solve my problem, I called support. I gave my file number and the person picked up where the powerless left me and did the typical Adobe a difficulty all: he went into the hidden library and erased all my preferences, removed third-party plug-ins and erased the files in the folder root of Adobe applications, renamed a folder "Adobe.Old" etc.

  As I explained to the Member of the team of support on the phone, this is not a solution, but rather a bandage until it happens again.

  Low and behold it happened again. This time, Member of the support team had me create a new account administrator on my computer, thinking that there was a problem of permissions with my other account which is in conflict with PPCC2014. It is important to move from a new account pain and any other program that I had put in place for work on the day the day, he allowed me to continue editing and at least (at a less effective rate) move things.

  Now, while using my new system administrator account, I'm terrible accidents which not only the program to stall, but force me to strong re - start my computer. These accidents are accompanied by a terrifying looking screen that I couldn't capture once.

  They have only become more intimidating that now I see even the program when this happens, but this is the only screenshot which do not turn completely black.

  I'm looking to see if anyone had extreme problems like that and if so, how they could remedy. I have now past 6 hours + with support and after the last of them said I would get a personal email after the end of the day (never arrived) to take further action based on performance after the creation of the new account.

  I need help. Now.

  -John

  Thanks for getting back to me Kevin.

  I looked into a number of solutions you provided and after trying a multitude of them, I decided to see what a clean reinstall would do. I ran the programs uninstaller for each program and then ran the CC cleaning tool.

  Two days of functioning as it should. * knock on wood * I will update with any changes.

  Thank you again for getting back to me,

  John

• Adobe Premiere Pro CC 2014 crashing

  Hello

  I use MBP with OS X 10.9.4, 16 GB of RAM with two hard drives, 480 GB Sandisk SSD and the stock 750 GB of HARD drive.

  My MBP is model of early 2011 (8.2) with graphic AMD Radeon HD 6750 with Intel HD 3000 card. I use Thunderbolt 27 "external display with a resolution of 2560 x 1440. My project is configured to use OpenCL Mercury acceleration.

  Video files, I'm editing are Apple ProRes 444 sitting on the HARD disk drive.

  My first Pro CC 2014 crashes all the time. Today it crashed 3 times, telling me there was a serious problem and that first has to close. He managed to save the work. On the fourth crash, the application simply refused to play the clips, I tried to stop, but it wouldn't, forcing me to force them to leave the app.

  Another thing I noticed is that as soon as I click on "Open a project" from the home screen, that it takes something like 5 sec before the project is displayed. It's a small project, so it should open immediately, the way that it used to open in the past.

  If it is relevant, I installed the only plugin for first and it's pure Video Pro.

  I don't know what has past but Premiere Pro (the one before 2014 CC CC) used to be solid on this machine.

  I'd appreciate any help with this question since obviously something bad happens.

  All the best,

  Goran

  I think I have the solution...

  I completely removed the first Pro folder under user > Documents > Adobe and so far it seems to have solved the problem.

  I of course supported my projects and that deleted this folder. So far it seems that it worked.

  I'll know for sure in a day or two, but after constantly if crush, first has collapsed for the last 4-5 hours of work.

  Goran

• Media Encoder crashes at startup

  Whenever I try to launch Adobe Media Encoder CS5 (Version 5.0.1.0 64-bit), it crashes on the chart title with the message:

  "Loading ImporterQuickTime.bundle".

  Left to do its thing for 30 minutes and it still doesn't react.

  Any idea what could cause this problem?  I do not know what newspapers I should post.

  FYI I am running it on Mac 10.6.5 on a quad in early 2008 Xeon Mac Pro.

  Any help would be much appreciated.

  Thank you.

  Have you installed the third-party codecs? I've seen this happen when a bad codec could not be loaded and this caused QuickTime to not answer, which caused then Adobe Media Encoder hang while trying to initialize the QuickTime components.

• Adobe Premiere Pro is constantly crashing and freezing

  I am a new user of adobe and I used their free trials for cs6 in the past, but this latest version of Premiere Pro crashes while I am in the middle of projects. I don't really know what the problem is. Is there something that I need to update?

  Please try this:

  Go to file > project settings > General and change the rendering engine video software of Mercury playback engine only. Click OK, and then select "Remove the Previews".

  I hope this helps.

  Regalo