Premiere Pro CC 2014 crashing with rendering, freezing system and more

Hello

I'm having serious problems with Premiere pro on my iMac end of 2013.

10.9.5 OSX

3.2 GHz Intel Core i5

16GB 1600 MHz DDR3

NVIDIA FeForce GT 1024Mo of 755M

I work in 1920 x 1080 23.976 fps. The multimedia files are Sony FS700. MTS and Cannon 5DmkIII .mov

Several times a day, the PP crashes on me. It all started when I was getting really choppy playback accompanying this error message:

A low level of Exception occurred in ImporterMPEG (importer)

It would shortly after the lead program of freezing and I have to force quit the program. After contacting Adobe first on this problem persistent, the tech told me that it was a 'Leak' memory problem and that there is nothing that could be done. The end of our chat support team member online before helping me solve my problem, I called support. I gave my file number and the person picked up where the powerless left me and did the typical Adobe a difficulty all: he went into the hidden library and erased all my preferences, removed third-party plug-ins and erased the files in the folder root of Adobe applications, renamed a folder "Adobe.Old" etc.

As I explained to the Member of the team of support on the phone, this is not a solution, but rather a bandage until it happens again.

Low and behold it happened again. This time, Member of the support team had me create a new account administrator on my computer, thinking that there was a problem of permissions with my other account which is in conflict with PPCC2014. It is important to move from a new account pain and any other program that I had put in place for work on the day the day, he allowed me to continue editing and at least (at a less effective rate) move things.

Now, while using my new system administrator account, I'm terrible accidents which not only the program to stall, but force me to strong re - start my computer. These accidents are accompanied by a terrifying looking screen that I couldn't capture once.Screen Shot 2014-11-06 at 4.15.45 PM.png

They have only become more intimidating that now I see even the program when this happens, but this is the only screenshot which do not turn completely black.

I'm looking to see if anyone had extreme problems like that and if so, how they could remedy. I have now past 6 hours + with support and after the last of them said I would get a personal email after the end of the day (never arrived) to take further action based on performance after the creation of the new account.

I need help. Now.

-John

Thanks for getting back to me Kevin.

I looked into a number of solutions you provided and after trying a multitude of them, I decided to see what a clean reinstall would do. I ran the programs uninstaller for each program and then ran the CC cleaning tool.

Two days of functioning as it should. * knock on wood * I will update with any changes.

Thank you again for getting back to me,

John

Tags: Premiere

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    Labeltex OSMicrosoft Corporation
    Type of system64-bit operating system
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