Premiere Pro CC 2014 crashes at the start with sequelae

Similar Questions

• First Pro CC 2014 crashing at the start of the application, exhausted solutions?

  I've seen similar bugs offered for this but I tried everything to nothing does not.

  Version of the CC 2014 body crashes at startup, just after the start screen.  Wrong to the actual application, just instantly white outside with "Adobe Premiere Pro CC 2014.0 has stopped working".   Here is the log for details of the problem of Windows:

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.0.1.21

  Application timestamp: 53c7b17f

  Fault Module name: dvaui.dll

  Fault Module Version: 8.0.1.21

  Fault Module Timestamp: 53 c 76970

  Exception code: c0000005

  Exception offset: 00000000002f4e39

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional information 1: 4 d 34

  More information 2: 4d34d3a7ae19b5763432cd60b19af792

  3 more information: 0fe8

  Additional information 4: 0fe86a744bc3a8e89178eceb53cd1d4c

  I received the advice of others and uninstalled agency CC 2014, rebooted, update my records from Nvidia, rebooted, reinstalled agency CC 2014, rebooted, tried to run the application, but same accident persists.  Others also said something about changing permissions for 'something';  I tried to change the permissions for the cache folder that I use but not sure how effective it is, or what to change EXACTLY for permissions, IF this is the problem.

  Any advice, experience with this problem, or discussion would be appreciated.  Thank you!

  ----------

  LAST UPDATE 27/07/14

  Uninstalled all Creative Cloud components / applications completely, used Adobe CC cleaning tool to remove the cloud remains.  Reinstalled only agency and Media Encoder 2014 and same thing for the body, instantly hangs at startup.  I, however, had a few interesting weird encoder errors and failures during his installation through creative cloud desktop.  Here are some pictures of the error log:

  

  I feel that something is wrong from the start, perhaps something within dynamiclink that crashes body / gives also install errors to encode.

  Any help or thoughts are appreciated!

  LAST UPDATE ON 28-07-14

  
  

  Suggestions of preferences is, indeed, where was the problem. In my case, there was a Premiere Pro Preferences file which was in conflict with a folder of pref anterior body under Windows 7 Sync Center. I guess that's the equivalent of Windows preferences Mac questions, so be sure to check if you have synchronization conflicts, I guess, lol. Hope this helps anyone with similar problems out there!

• Premiere Pro CC 2014 crashes when loading project file

  Hi guys, any help on this is much appreciated because I have a job due in 18 hours and I'm in big trouble, if I can't solve this problem.

  I was editing a project in Adobe Premiere Pro CC 2014 (update to the latest version) and when I tried to access the same file today it gives me the error message:

  ' Sorry, a serious error has occurred which requires Adobe Premiere Pro stop. We will try to save your current project. »

  I saved the other version files and they all seem to be working properly so I know this isn't my HD which is corrupt. In fact, my suspicion is that it has something to do with a blur effect that I use. The only problem is, I can still access the file to remove the effect that the project file does not open.

  

  Information on my computer:

  I use a Macbook Pro

  OS X version 10.9.4

  2.6 Ghz Intel Core i5

  16 GB 1600 MHz DDR3 memory

  Any suggestions or comments would be appreciated.

  Guys I solved my problem - thought I'd share with you how in case no matter who else has this problem.

  I came across this thread

  First Pro CC error and crashed

  who was the suggestion -

  "Always do have after effects installed? If so, please try to import the main sequence into it and then export it as first project pro ootion file/export and then try to open in first pro. »

  This has not worked for me also, but I did try and import my existing project into a new project and copy all the files. Works fine now.

  I don't know if I'm having the same problem again tomorrow, so I'm going for rendering on a super high resolution video before I finish first in case where

• Adobe Premiere Pro CC 2014 crashing

  Hello

  I use MBP with OS X 10.9.4, 16 GB of RAM with two hard drives, 480 GB Sandisk SSD and the stock 750 GB of HARD drive.

  My MBP is model of early 2011 (8.2) with graphic AMD Radeon HD 6750 with Intel HD 3000 card. I use Thunderbolt 27 "external display with a resolution of 2560 x 1440. My project is configured to use OpenCL Mercury acceleration.

  Video files, I'm editing are Apple ProRes 444 sitting on the HARD disk drive.

  My first Pro CC 2014 crashes all the time. Today it crashed 3 times, telling me there was a serious problem and that first has to close. He managed to save the work. On the fourth crash, the application simply refused to play the clips, I tried to stop, but it wouldn't, forcing me to force them to leave the app.

  Another thing I noticed is that as soon as I click on "Open a project" from the home screen, that it takes something like 5 sec before the project is displayed. It's a small project, so it should open immediately, the way that it used to open in the past.

  If it is relevant, I installed the only plugin for first and it's pure Video Pro.

  I don't know what has past but Premiere Pro (the one before 2014 CC CC) used to be solid on this machine.

  I'd appreciate any help with this question since obviously something bad happens.

  All the best,

  Goran

  I think I have the solution...

  I completely removed the first Pro folder under user > Documents > Adobe and so far it seems to have solved the problem.

  I of course supported my projects and that deleted this folder. So far it seems that it worked.

  I'll know for sure in a day or two, but after constantly if crush, first has collapsed for the last 4-5 hours of work.

  Goran

• I just installed CC Adobe Premiere Pro and it crashes all the time!

  I just installed CC Adobe Premiere Pro and it crashes.  I tried to create a new project, open an existing project - nothing works.  I can start a new project and get as much as import clips in the project window, but at the time wherever I try to play a clip or create a sequence from it, it crashes.  I'm running off a new laptop (3rd generation Lenovo X 1 carbon) 8 GB of Ram, processor i5, best of everything I could get on this specific machine.  Any thoughts?

  The files that I open a new project are a gopro camera MP4 files.  The existing project was a CS5.5 file he tried to update to CC - in fact, he finds all the files fine and as soon as he arrives to the workspace with everything laid out, it crashes.  Let me know if I can provide more information.

  I contacted Adobe support and they helped to solve the problem!

  Apparently projects are set to use the Mercury playback engine by default if you need to disable this feature.

  Go to file > project settings > General.

  In the general tab change the video rendering and playback of 'accélération GPU (Open CL)' to ' Software Only '.

  This fixed the problem for me, even if I don't have to review a project widely.

  I hope this helps!

• Premiere Pro CC 2014 crashing and sinking on the documentary Film project

  We worked first on this documentary film for months.

  As we reach the end it starts to really get bogged down and crash a lot.

  The equipment is

  iMac 27 inch 3.5 GHz Intel Core i7 end 2013 model

  Apple Cinema HD Display

  32 GB 1600 Mhz DDR3 RAM

  Graphics NVIDIA GeForce GTX 780 M 4096 MB

  Internal 1 TB SSD drive

  We perform first Pro CC 2014.0.1 and stayed there because we do not want to upgrade the software at the heart of the project.

  The media are all on the external hard drive. It is a USB 3.0 connection. There is a lot of images that we are working with.

  We have a few After Effects compositions that are related to the project and we have exported those that are made under QuickTimes to try to stop coming bogged down us.

  Any advice on how we can manage this problem of crash and freeze would be very much appreciated.

  We don't have the money to upgrade the computer, and it works pretty well for us so far.

  Here are the things we made:

  Make a smaller timeline because we were working on one that was the whole film.

  Off the secondary monitor and disconnected.

  We are looking to move the cache rendering off the external drive on a thunderbolt drive, but I fear that this may take some time.

  Any recommendations would be greatly appreciated.

  Split the elements of reading/writing is rather a key to get a smoother operating out of PrPro. Alternatively, put things on a big RAID-0/5, this kind of thing is covered on the

  Page of Tweaker...

  http://ppbm7.com/index.php/tweakers-page

  And I highly recommend that you take a look. Their info is not only "we believe...". «... but many sequences of test results carefully much running on many machines with all kinds of pieces of hardware & pieces.» You can also sign up, download the test PBM and run it on your own machine. It takes only a little while to do so and with the recorder application which included and show results to them, you can get a very good breakdown on where your machine is ok... and where the points of congestion occur.

  I think it would be good for you right now... you must have things to do, not guess and try things.

  Neil

• Premiere Pro CC 14 crashing during the import, export

  I'm in first Pro CC 2014.0 on Windows 7 Pro

  Processor: Intel Core i7-4770 GPU @3. 40 GHZ

  RAM: 24 GB

  GFX card: Intel HD 4600 graphics card

  Mercury reading - No.

  No 3rd party extension, just not the first

  The program worked fine until yesterday when I was trying to make a few simple changes of some sequences of GoPro together and first began to freeze and crash when the rendering and exporting. I thought it was a problem with the images, so I tried to import videos from my Canon XA20, I used earlier in the day, I knew that worked and now the first crashes when I try to import and move it to the timeline. I uninstalled and reinstalled the first and the problem has not been corrected. Here are two sets of error messages I've seen in the case of newspapers.

  Log name: Application

  Source: Application error

  Date: 17/09/2014 14:14:01

  Event ID: 1000

  Task category: (100)

  Level: error

  Keywords: Classic

  User: n/a

  Computer: NMI-0302

  Description:

  Name of the failing application: Adobe first Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f

  Name of the failed module: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7

  Exception code: 0xc0000005

  Offset: 0x00000000000016a0

  ID of the process failed: 0x10a0

  Start time of application vulnerabilities: 0x01cfd2a302bdec9a

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\devenum.dll

  Report ID: 65f70bf3-3e96-11e4-8d5f-e03f49165c57

  The event XML:

  " < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "

  <>System

  < name of the provider = 'Error of Application' / >

  < qualifiers EventID = '0' > 1000 < / EventID >

  < niv.2 > < / level >

  < task > 100 < / task >

  < Keywords > 0 x 80000000000000 < / keywords >

  < TimeCreated SystemTime = "' 09 - 2014-17 T 18: 14:01.000000000Z" / > "

  < EventRecordID > 12818 < / EventRecordID >

  Application of < channel > < / Channel >

  < computer > NMI-0302 < / computer >

  < security / >

  < / system >

  < EventData >

  < data > Adobe first Pro.exe < / data >

  < data > 8.0.1.21 < / data >

  < data > 53c7b17f < / data >

  devenum.dll < data > < / data >

  < data > 6.6.7600.16385 < / data >

  < data > 4a5bded7 < / data >

  c0000005 < data > < / data >

  00000000000016a 0 < data > < / data >

  a 10-0 < data > < / data >

  < data > 01cfd2a302bdec9a < / data >

  < data > C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC < / data >

  C:\Windows\system32\devenum.dll < data > < / data >

  < data > 65f70bf3-3e96-11e4-8d5f-e03f49165c57 < / data >

  < / EventData >

  < / event >

  ---------and-----------------

  Log name: Application

  Source: Application error

  Date: 17/09/2014 14:25:51

  Event ID: 1000

  Task category: (100)

  Level: error

  Keywords: Classic

  User: n/a

  Computer: NMI-0302

  Description:

  Name of the failing application: Adobe first Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f

  The failed module name: IntelOpenCL64.dll, version: 1.1.0.1005, time stamp: 0x52e04aa1

  Exception code: 0xc0000005

  Offset: 0x00000000000416a0

  ID of the process failed: 0x12d4

  Start time of application vulnerabilities: 0x01cfd2a4c42ce017

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\IntelOpenCL64.dll

  Report ID: 0d0d3a2e-3e98-11e4-8d5f-e03f49165c57

  The event XML:

  " < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "

  <>System

  < name of the provider = 'Error of Application' / >

  < qualifiers EventID = '0' > 1000 < / EventID >

  < niv.2 > < / level >

  < task > 100 < / task >

  < Keywords > 0 x 80000000000000 < / keywords >

  < TimeCreated SystemTime = "' 09 - 2014-17 T 18: 25:51.000000000Z" / > "

  < EventRecordID > 12820 < / EventRecordID >

  Application of < channel > < / Channel >

  < computer > NMI-0302 < / computer >

  < security / >

  < / system >

  < EventData >

  < data > Adobe first Pro.exe < / data >

  < data > 8.0.1.21 < / data >

  < data > 53c7b17f < / data >

  < Data > IntelOpenCL64.dll < / data >

  < data > 1.1.0.1005 < / data >

  < data > 52e04aa1 < / data >

  c0000005 < data > < / data >

  00000000000416a 0 < data > < / data >

  < data > 12d 4 < / data >

  < data > 01cfd2a4c42ce017 < / data >

  < data > C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC < / data >

  < Data > C:\Windows\system32\IntelOpenCL64.dll < / data >

  < data > 0d0d3a2e-3e98-11e4-8d5f-e03f49165c57 < / data >

  < / EventData >

  < / event >.

  Any help would be greatly appreciated this aggravating problem!

  Thank you!!

  Dan

  Hello

  Try resetting preferences.

  go to documents folder-adobe - 7.0

  Rename old 7.0

  Once we reset the preferences, you loose you presets custom and shortcuts keyboard if you have created a.

  Thank you

  Arjun

• Premiere Pro CC 2014 crash when I click on and drag

  Hi all, I have a problem with the first CC 2014 that drives me crazy!

  The question is this:

  If I try to drag a clip, sequence, effect, or anywhere in the first transition, it is crash - with the message "sorry, a serious error has occurred." The program will crash, quit smoking and saved recovery project is generally in good health (thankfully!). BUT as soon as I restarted the program and reloaded the project - or project-the problem persists. As soon as I click and drag, first crashes!

  To "reset" it, I have to restart my machine. Once I did, I can continue for some time to editing as usual (not long, perhaps up to one hour, or more), but ultimately it WILL crash again. I was not able to work on what I have to do to trigger this - it seems random. But once it happened, only by restarting my computer will solve - and then only temporarily.

  Here are the facts:

  • The accident only happens when I drag something... This may include moving a clip on the timeline by dragging a clip form the source viewer or project window, by dragging an effect or transition.
  • The accident occurred after that I clicked, as soon as I start to move my mouse.
  • I CAN click and drag to extend on the timeline and exit points, and I can do 'insert' edit using the button on the source monitor Panel. Not down here.
  • The film plays very well.
  • I try this on a CLEAN OS X installation, with only the packages of Adobe installed, to eliminate any risk of interference from other programs. There are no third-party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc.)-fresh as it comes!
  • I'm not under Time Machine in the BG
  • My system is: Macbook Pro 2011, 16 GB of Ram, 1 TB SSD, OS X Yosemite 10.10.1. Intel graphics card, so no option to enable or disable hardware acceleration. It is located to only the software.
  • I tested with projects and images on an external drive, but also an internal matter, even.
  • I noticed that the question had begun on or around November 25-27, 2014.
    

  
  

  Interestingly, I noticed that once the accident occurred in the first, a similar problem will take place in after effects as soon as I drag a file or layer... anything of the layer. The accident seems less elegant here, I don't get an error message, it just freezes and I have to "force quit". Still, the problem persists until the computer is restarted.

  I have been using my macbook and first pro cc 2014 on Mavericks for a long time and had no problem - so I know it should work fine! The only things that have changed are updated in Yosemite, I started using Time Machine to do regular backups, I installed some new fonts and updates CC happened in the background... I can exclude most of them because of my new installation without user data, from plugins of fonts or machine time of confuse the issues... It must be a bug to Adobe with Yosemite!

  Any ideas?

  Thank you very much in advance!

  matt_belanger,

  Do you by chance have the extension Pushbullet, installed in one of your browsers?

• Premiere Pro CC 2014 crashing with rendering, freezing system and more

  Hello

  I'm having serious problems with Premiere pro on my iMac end of 2013.

  10.9.5 OSX

  3.2 GHz Intel Core i5

  16GB 1600 MHz DDR3

  NVIDIA FeForce GT 1024Mo of 755M

  I work in 1920 x 1080 23.976 fps. The multimedia files are Sony FS700. MTS and Cannon 5DmkIII .mov

  Several times a day, the PP crashes on me. It all started when I was getting really choppy playback accompanying this error message:

  A low level of Exception occurred in ImporterMPEG (importer)

  It would shortly after the lead program of freezing and I have to force quit the program. After contacting Adobe first on this problem persistent, the tech told me that it was a 'Leak' memory problem and that there is nothing that could be done. The end of our chat support team member online before helping me solve my problem, I called support. I gave my file number and the person picked up where the powerless left me and did the typical Adobe a difficulty all: he went into the hidden library and erased all my preferences, removed third-party plug-ins and erased the files in the folder root of Adobe applications, renamed a folder "Adobe.Old" etc.

  As I explained to the Member of the team of support on the phone, this is not a solution, but rather a bandage until it happens again.

  Low and behold it happened again. This time, Member of the support team had me create a new account administrator on my computer, thinking that there was a problem of permissions with my other account which is in conflict with PPCC2014. It is important to move from a new account pain and any other program that I had put in place for work on the day the day, he allowed me to continue editing and at least (at a less effective rate) move things.

  Now, while using my new system administrator account, I'm terrible accidents which not only the program to stall, but force me to strong re - start my computer. These accidents are accompanied by a terrifying looking screen that I couldn't capture once.

  They have only become more intimidating that now I see even the program when this happens, but this is the only screenshot which do not turn completely black.

  I'm looking to see if anyone had extreme problems like that and if so, how they could remedy. I have now past 6 hours + with support and after the last of them said I would get a personal email after the end of the day (never arrived) to take further action based on performance after the creation of the new account.

  I need help. Now.

  -John

  Thanks for getting back to me Kevin.

  I looked into a number of solutions you provided and after trying a multitude of them, I decided to see what a clean reinstall would do. I ran the programs uninstaller for each program and then ran the CC cleaning tool.

  Two days of functioning as it should. * knock on wood * I will update with any changes.

  Thank you again for getting back to me,

  John

• Premiere Pro update failed: Adobe Premiere Pro CC 2014.0.1 the Update Installation failed. Error code: U44M2P7

  Hello

  I can't update to Premiere Pro. I get the following message:

  Update Adobe first Pro CC 2014.0.1

  Failed installation. Error code: U44M2P7

  
  

  Tried the patch, no dice. He had to avoid re - install.

  
  

  Would like a member of the Adobe staff to step up and help out on this.

  
  

  Thank you
  

  I contacted creative cloud support and they were very helpful. Srishti G managed to solve the problem (some random linked to the Application Manager).

  Happy with the service.

• Premiere Pro CC 2014 crashes when Soundediting.

  Hello

  I was editing a film on a 64-bit, 7.1 windows PC. For a long time.

  Pushed it s very well until I started using Audio Denoiser and EQ effects and make some

  based his editing/mixing whatever you want to call it.

  Simply hangs after some time. A serious error once (seen this before!) and

  sometimes just locks the canvas and after some time hangs.

  Strange!

  All the solutions to this?

  Denoiser has 'issues', it does crash without this effect. Noise reduction is preferable to the hearing.

• Adobe Premiere CS6 date limit/crashes at the start of the project of new/old.

  Hello. I have some difficulty in the last number of weeks with Adobe where once I run the app and start a new/old project that will double almost immediately itself down. I looked most everywhere, but nobody else seems to have this specific problem and I'm looking for help.

  Hi Darren,

  What operating system do you use?

  Have you updated the program in 6.0.5

  Thank you

• Why Premiere Pro CC 2015 crash when you work with still images?

  I am in the phase of learning with first (edited on Sony Vegas for years) and I'm working on a test/learning the project using a mix of videos and photos of my family trips.

  Working with the video looks very good (although the thumbnails take forever to load for the still and video images and need to refresh every time that I re - open a bin). When I work with stills (jpgs in this case), PP CC 2015 crashes at various points. He fell down on a double click to add to the drafting of a subitem, when deleting a still in the chronology of the sequence, a trip as always on the scenario, when you open the tab effects, etc.

  I haven't done this experiment with video.

  Don't laugh, but I was hoping that my laptop Dell XPS (Core i7 4500U, Intel HD Graphics 4400, 8 GB of RAM) would have enough power to use first (a part of why I subscribed). I'm on Windows 10 and keeping the files I work with on my local hard disk solid state. I tried to solve the problem by updating and also reduce the graphics driver, but I'm not as much of a techie like many of you.

  Here is the log of the events since the last crash:

  Name of the failing application: Adobe first Pro.exe, version: 9.1.0.174, time stamp: 0x564dce25

  The failed module name: igdrcl64.dll, version: 10.18.15.4256, time stamp: 0x55a99b59

  Exception code: 0xc0000005

  Thanks in advance for any help...

  Jeff

  Hi Jeff,

  The photos you are editing are really big? How many RAM GPU you have? I assume you are using GPU acceleration (found in the project settings); If you do software only made you still a fall?

  Thank you

  Colin

  First Pro EQ

• Premiere Pro CC 2014 launch the new Macbook Pro

  As if Adobe problems with my new Mac Pro is not enough, I can't even first Pro 2014 to start on my top 2 dating from the day of the laptop line. I searched it online without answers in the forums on this site or on Creative Cow.

  

  Everything is updated. Freshly installed Premiere Pro CC 2014 through the creative application of cloud. When I run the application, I get the initial screen with the beach ball and it never opens. Fan of my Macbook Pro goes haywire, and no other applications won't work (including the activity monitor). I have to manually, press and hold the power button & force shutdown every time.

  I was going to finish some changes at home this weekend, but now I have to get back to the Office Sunday & work on my another troubled system. Therefore, on these issues with Premiere Pro. Help?

  Thanks guys, but none of the recommendations has contributed with the exception of Jason on the copy of the user data on. I called Adobe tech support and while I had my head turned work something else, the guys reset some of my adobe via the Console app and Ottoman info, the app has opened. I was amazed because my technical support calls are usually long and often no fix is reached. This time, the guy slayed it. Feels good to win one!

• I've just updated for Premiere Pro CC 2014 and it does not start

  I've just updated for Premiere Pro CC 2014, and now I see an error message saying: he cannot find capable games modules. I updated the driver for my graphics (over-pants) card and tried running as Administrator without change. I'm under fire amd control center pro, which does not have the parameters of speed that is suggested for this problem. For some reason, the original first Pro CC can still open (thankfully). I looked at this problem the support page and it's listed, but when I click the link it redirects me to the beginning of the troubleshooting questions. I hope that there is an answer for letting me use the latest version of first!

  [go to Premiere Pro... JTS]

  

  Same thing here! Screen attached. I'm running the latest MBP with plug max. Anyone it @ Adobe...?

  UPDATE *-it's pretty easy to fix yourself. Just follow these instructions on Creative Cow: Re: problems starting CC 2014: Adobe Premiere Pro