CC Adobe stuck in the mode of trial and we have a complete subscription plan

Yesterday we updated all applications via Adobe CC and just after updates are complete, all the apps went in trial mode, even if we have a full CC subscription plan. Signature to did not help.

Then we tried to reinstall Adobe CC and all applications, but the installer for Adobe CC has not started. We also used Adobe CC cleaning tool and which did not help also. So we did a clean installation of Windows 7 and Adobe CC, but we have still the problem that some apps (Ps, Lr, Ai, Id, Acrobat) runs only in trial mode, while others (RA, AU, Dw, SOUL) are ok.

We are working on a project which must be submitted as soon as possible, so please, help us.

Update: we had a remote session with Adobe support and she she has set the. As far as I saw, there was a problem with the OOBE folder.

Tags: Adobe

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