Purchased an Adobe CC license, but returned to the mode of trial - please help?

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• I have a proof of purchase of my Adobe CC license, but according to the site and the app I'm in a free trial. I just got a new Mac and everything transferred and has been using the application on an old PC for a while so I'm not sure is this is what is ca

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  Hi Seth,

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

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  Can someone explain why this is happening?

  Cedric Jefferson

  Wheaton College

  Post edited by: Kevin Monahan

  Reason: title more descriptive necessary for research purposes

  Bewildered14,

  I'm sorry that you are experiencing this issue. See if this document helps to explain your situation: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  Stefan

• Manager application Adobe returns to the mode of trial - what to do?

  My adobe application manager is unexpectedly in mode test on OS X. I had two telephone conversations with Adobe Support - they have suggested to re - install the application manager, which did not work. I checked http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html -, but this no longer works. I have installed the patch, however, my application manager said that the trial time is up - so I can't "disable" anything in the application Help menu, because the application always stops and starts the application manager. Also, I can not choose "this software license", because he asks to see a license key that does not exist when you use the creative cloud subscription. My subscription is valid - the support team from Adobe who checked and confirmed that everything should work - however, this isn't. Any ideas?

  It looks like you bought the English version, the preferred language of Adobe Application Manager must be configured for English (International) or products will launch in trial mode. That may be what's new?

  This document describes the problem:

  Members | Non-English applications in trial mode

  http://helpx.Adobe.com/creative-cloud/KB/creative-cloud-trial-mode.html

  -Dave

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  Thank you

  Hi sturnerrr,

  Do you think any option of the software on the same page. If so, click on it and sign in with your Adobe to activate your software ID.

  Consult the KB if CC asking for serial key: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html .

  Kind regards

  Romit Sinha

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  I don't see in my Adobe account opportunities to make changes.

  https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

  Creative cloud plans

  https://creative.Adobe.com/plans

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  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• While in documents or selection of printers, the scroll bar does not stay in position but returns to the top

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  with the bar.  He does not take it, but returned to the rest.

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  It is Virus and malware/Microsoft Security Essentials Forum software.

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  Hello

  Please follow the steps under https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Let us know if this was helpful.

  Thank you

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  Hello

  In order to download the creative application of cloud refer:-Creative Cloud help | Creative cloud desktop.

  In case you get an error for the trial, visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

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  Hi Francis,.

  Make sure you download both files from there. https://helpx.Adobe.com/Creative-Suite/KB/CS3-product-downloads.html

  Compare the size of the file and you will have to perhaps disable all anitvirus during download and install it.

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• I was only charged monthly fees, but I can't access to Indesign, please help.

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  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "