CC Desktop 1.8.0.447 installation corrupts db and app associations

I attended 2014 Max this week and was very happy to come back to update the creative Cloud Desktop application and install all app updates. The first way, I tried to do was created hours of frustration and futility technical support calls. I started by clicking on the icon of the menu 'cloud' and install the 1.8.0.447 build.

After you install the update, the applications in the application of CC Desktop tab presents you with a rotating wheel loading and only shows you one of the applications that are currently installed. There are several procedures that Adobe and other members of the forum have listed the previous builds that guide you through suggestions on how to remedy this. Some root causes like legacy CS5 install, etc., are not applicable. The important first step is to access your OOBE folder and remove the file opm.db (as part of these steps App will not open |) Wheels of progress turn continuously). Following this procedure has sent me on a path that has completely messed up my install Desktop CC.

After the last step, then by restarting desktop CC, the applications Panel charge - with one major exception - all relationships between installed applications and think that CC Desktop is installed has disappeared. Not only is it recognizes correctly what is installed but there is apparently no way to re - associate within the app!

I came to generally enjoy the desktop CC as a centralized application for updating all programs, it is an improvement of the more archaic the AAM update, which is always accessible from applications via help > updates. But I remember at the time where you used to have to download an installers run manually one at a time, so I'll take it.

That said, this current iteration has crashed and burned, and the only solution after two interviews with Adobe technical support is «sorry,» that you will have to uninstall and reinstall everything This is NOT acceptable. Some of these applications have gobs of presets, plugins, settings, etc, and I can easily jump a day everything is up and running. As it is, I lost 6 + hours trying to get to the next step.

My last attempt involved using a Time Machine backup and restore the following files (after the closure of all CC desktop applications). It's always a crap shoot because I can not restore all necessary files (although I think that I have now down), and there are 'invisible' files that could be missed. With that, I restored it:

  • < User folder > /users/ / Library/Application Support/Adobe/AAMUpdater /.
  • < User folder > /users/ / Library/Application Support/Adobe/AAMUpdaterInventory /.
  • < User folder > /users/ / Library/Application Support/Adobe/OOBE /.
  • < User folder > /users/ / Library/Application Support/Adobe/caps /.


(hidden ~ / library)


  • ~/Library/application support/Adobe/AAMUpdater /.
  • ~/Library/application support/Adobe/OOBE /.

After you restore these files, I restarted, and I see that my MAO appears at the top of the page system menu bar indicating that there are 16 updates (it's good!), and the CC desktop icon, when you click Watch there is an update (version indicated above).

As this is the 3rd time that I did, what I call my point of branching - the last two attempts, both were followed by the installation of the new CC desktop application, which puts me exactly in the order listed above. White apps screen spinning. Then I delete the opm.db file, and we're stuck.

Just for fun, I opened the application AAM, and is list all the updates for applications. And I have not yet updated the desktop application. I'm nervous for updating applications outside the application of clouds... but I plan to do that. Uninstalling the creative application of Cloud Desktop, reinstall with the new one and I was wondering if it will be picking up on the applications that are currently installed and the versions I am running.

At this point, I expect to see if I have to:

(a) uninstall CC desktop and download the latest installer and try it - would it be different just update?

(b) run the updates for the most part, leave CC quiet Office and weather the storm until the next generation coming. Install the next version, even after, pick them up later (after all my updates) databases and run correctly?

Thoughts are appreciated, thank you!

Thank you
Stephen

* UPDATE *.

Called support of Adobe for a 3rd time, and this time had someone who was willing to work with me on this. Since the past two times we used the option 'Install now' Creative Cloud Desktop for update application, which usually leads to failure, we have tried to dump the current installation and fresh start with the Desktop App. CC office uninstall removes all installed programs.

Try this alternative method we:

  1. Uninstalled Créative Cloud Desktop application
  2. Restarted
  3. Downloaded and installed the latest version of Creative Cloud Desktop free Creative Cloud | Download the free trial version Adobe Creative Cloud
  4. Once she started, it took about 20 seconds for the synchronization upward with the applications that I have currently installed, but acknowledged that they were there and said there were updates!
  5. A ran all updates

That's why I rarely take the first 'no' as an answer...

I hope this helps someone else.

Stephen

Tags: Adobe

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    < deleted by the moderator >

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