CC desktop application is empty and uninstaller refuses to uninstall creative cloud
Hello! I'm on a Mac, and my creative cloud app worked intermittently for a few months, but now has stopped working entirely. It shows a completely blank white screen. I tried uninstall creative cloud and this message: failed to désinstaller the creative cloud to desktop. You still have Creative Cloud applications installed on your computer in need.
I also tried to rename opm.db in the Adobe OOBE directory in folder Application Support of Utilties, and then logging into the desktop application. I tried the same thing again and the computer restart and still have the white screen of CC.
I am ready to uninstall/reinstall applications if it is listed... Please let me know the best route to take!
With our thanks,
L
Lucie,
If you have bad to start the creative Cloud Desktop application and the application shows a spinning wheel of progress or a blank white screen (or otherwise does not open), try the solutions below in the order. If a solution works, you don't need to try the next solution.
Does not open App | Wheels of progress turn continuously
Guinot
Tags: Adobe
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