Uninstall creative cloud Desktop

I'm trying to uninstall Creative Cloud Desktop because it is stuck at 5% updated. Because of that I can't open any programs that I didn't open in some time such as Premiere Pro.  I tried to uninstall office creative cloud of directions on the CC for Mac OS cleaning tool and I get this message...

Screen Shot 2015-07-13 at 8.28.21 PM.png

Help, please!

Hello

You can check out the link below.

Using creative cloud | Uninstall the creative cloud desktop application

Hope this will help you.

Kind regards

Hervé Khare

Tags: Adobe

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    Screen Shot 2016-06-21 at 8.13.35 PM.png

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    Hello

    Here is the Solution: delete the contents of the OOBE folder and restart the desktop creative cloud application

    • Exit the desktop application Cloud creative in the gear icon in the upper right.

    • Navigate to the following location, based on your operating system.

      • Mac OS: /Users/Application Support/Adobe/OOBE

      Note: The \Users\\Library\ is hidden by default after 10.7. See the following document for instructions on access to it if necessary: library user access hidden files. Mac OS 10.7 and later.

      • Windows: C:\Users\\AppData\Local\Adobe\OOBE

      Note: The AppData is hidden with the default settings of Windows. See the following document for instructions to show if needed: view the files, folders, file name extensions. Windows 8, 7, Vista, XP.

    • Delete all the contents of the OOBE folder.

    • Restart the computer and launch the desktop application Cloud creative again.
      Note: The application may take slightly longer than usual to load with this solution, as contained in the folder OOBE is rebuilt after the launch.

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    I hope that it helps to disconnect from this machine.

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    2016-03-08.png

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    Download Adobe Creative cloud apps | Free trial of Adobe CC

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  • If I uninstall creative cloud cancelled my membership?

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    Hello Andrea,

    No, it won't cancel your membership.

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    To cancel your membership:

    https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html

    Contact technical support from the link below:

    https://helpx.Adobe.com/in/contact.html?step=CCSN_adobe-ID-signing-in_stillNeedHelp

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    Snip20150630_1.png

    Hi Emily,.

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    Kind regards

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    Kind regards

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    adobe.jpg

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