Uninstall creative cloud Desktop
I'm trying to uninstall Creative Cloud Desktop because it is stuck at 5% updated. Because of that I can't open any programs that I didn't open in some time such as Premiere Pro. I tried to uninstall office creative cloud of directions on the CC for Mac OS cleaning tool and I get this message...
Help, please!
Hello
You can check out the link below.
Using creative cloud | Uninstall the creative cloud desktop application |
Hope this will help you.
Kind regards
Hervé Khare
Tags: Adobe
Similar Questions
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How many times should I uninstall and reinstall Creative Cloud Desktop app?
Every time there is an update of the applications Creative Suite, I want to download and install, I opened the Cloud Desktop application designer and see this:
Then I have to go online and try all validated solutions and finally manually uninstall Creative Cloud Desktop, then download it, then reinstall it, and then finally, I am able to download the update for real-world applications.
I know I'm not the only user that has this problem, and I know that this isn't a new problem not more. I find it galling and appalling. Adobe has long been in the software industry. Why can't they fix once and for all? How is it difficult for Adobe to hire competent programmers who can code a functional application?
Hello
Here is the Solution: delete the contents of the OOBE folder and restart the desktop creative cloud application
- Exit the desktop application Cloud creative in the gear icon in the upper right.
- Navigate to the following location, based on your operating system.
- Mac OS: /Users/
Application Support/Adobe/OOBE
Note: The \Users\
\Library\ is hidden by default after 10.7. See the following document for instructions on access to it if necessary: library user access hidden files. Mac OS 10.7 and later. - Windows: C:\Users\
\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with the default settings of Windows. See the following document for instructions to show if needed: view the files, folders, file name extensions. Windows 8, 7, Vista, XP.
- Mac OS: /Users/
- Delete all the contents of the OOBE folder.
- Restart the computer and launch the desktop application Cloud creative again.Note: The application may take slightly longer than usual to load with this solution, as contained in the folder OOBE is rebuilt after the launch.
-
Creative Cloud Desktop App uninstall Forever?
Try to uninstall Creative Cloud Desktop app for Mac because my old version sat for applications loading forever. Uninstallation is now works for eternity too. What is the problem with that? I just want to uninstall all Adobe software and re-install creative cloud and start over.
Please close creative cloud and rename the file opm.db. Please check Solution 2: clean the connection of the cached user information.
I hope that it helps to disconnect from this machine.
-
It is in Danish, but the error code is perhaps the same thing?
Please follow the steps below:
(1) end of task / process in the same sequence, as mentioned below in the Task Manager: see, https://support.microsoft.com/en-us/kb/323527
- Creative cloud
- Basic timing & sync to basic support
- CC library & process CCX
- Adobe Common Desktop
- Adobe update daemon
- Broker CIB Adobe
- After that, everything that said adobe on it do a force quit for her
(2) uninstall Creative Cloud Desktop Manager:
Using creative cloud | Uninstall the creative cloud desktop application
(3) delete following folders: ( If you do not see any folder skip this step )
C:\Program Files (x 86) \Common Files\Adobe\OOBE
C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager
C:\Program Files (x 86) \Adobe\Creative Cloud files
C:\Users\
\AppData\Local\Adobe\ MAA UPDATER and OOBE ( App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista) \Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD
4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
Download Adobe Creative cloud apps | Free trial of Adobe CC
Let us know if that helps.
-
If I uninstall creative cloud cancelled my membership?
I can't find where cancel my account so if I uninstall the account already made my payments for the stopping of membership?
Hello Andrea,
No, it won't cancel your membership.
To uninstall creative cloud, see the link: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
To cancel your membership:
https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html
Contact technical support from the link below:
https://helpx.Adobe.com/in/contact.html?step=CCSN_adobe-ID-signing-in_stillNeedHelp
Concerning
Megha Rawat
-
Impossible to uninstall creative cloud of pc with win7
I'm trying to uninstall creative cloud install on pc with win7 but this isn't the case, the uninstaller on the display bar and happens during more than 30-40 minutes but nothing happens
You can use the Adobe or CC Uninstaller cleaning tool:
https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
If two of them did not work, you can also use Microsoft Fix tool:
-
Help... I can't uninstall Creative Cloud
I installed Creative Cloud to use Photoshop trial. My trial is over and I would like to uninstall it, but whenever I go to the uninstall folder in Adobe uninstallers on my computer, this error pops up. Can someone please tell me what this means and help me understand how to uninstall this program? Thanks in advance!
Hi Emily,.
Please find the uninstall program in the link below:
https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Kind regards
Sheena
-
How can I uninstall creative cloud Manager
Hi, I have an irritating problem, install the latest version of office of Director CC. Technician in Adobe recently worked on my machine for more than an hour but could not eliminate the problem. I get a notification that Adobe has an update for me. I opened the window update, and CC Installer window opens. After it connects, it displays the message "tries to connect with the server" and then displays an error code - «get help» I tried to uninstall the existing CC Manager but it tells me that this is not possible because the other Adobe products are running. It's confusing, because none of the applications on my task bar are open. I can't afford the downtime that is addictive and am concerned about the consequences of not updating. I pay £47 each month and each £ download on Adobe account seamlessly - exactly the way I expect updates from Adobe to perform. Recently, I lived a poor reproduction on a Train Simple video playback, I have updated Flash and improved performance and then I received an email from Train Simple advising that they had received an avalanche of complaints from UK customer base and have worked diligently to correct this problem. I wonder if a similar problem has occurred with the Cloud Creative Director download process.
HP Pavilion 64 bit Windows 8.1 Premium + Internet security and Malwarebytes Premium AVG running. I tried to disable & allowing those without two advantage. I'm a graphic designer from front end and have no knowledge of the things "under the hood"!
Hi William,.
Please check the help below document to use the uninstaller for desktop application Adobe CC:
https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Kind regards
Sheena
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Unable to connect to Creative Cloud Desktop
When I sing it I get a notification that says "you have been disconnected.
I changed my password and uninstalled creative cloud desktop and reinstalled and the same thing. I'm not ti uninstall applications like photoshop and first and have the same thing happen. PLEASE HELP SOMEONE...
Hi Mazariego24,
Please follow this step to solve the problem.
If please access this location and rename the folder in OOBE OOBE.old
Windows:
C:\Users\User name\AppData\Local\Adobe
Once done please relaunch the CC desktop applications and try to connect.
Please let us know if it helps.
Kind regards
Abhijit
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A12E6 creative cloud Desktop Install error
Mac OS, 10.8.4, 16RAM
I tried every "solution": cleaner app, uninstall CC desktop, create a new admin user, delete the OOBE folder, etc.
Any help please?
Hi Scott,.
My post may have overlapped your post. Thank you for your time. My problem has been resolved. I'm glad that your method worked for you. I remember seeing your trouble somewhere and tried it without success. Thanks for posting! I love how the Adobe user community intensifies.
Chatting with Adobe technical support, Sidibe, that solved the problem, there is no need to disable security or go to the root. I had already uninstalled creative Cloud Desktop before my message.
Simo had me delete files/tmp first. That did not work. Then we methodically renamed some folders and deleted Adobe Application Manager and creative cloud... like a few files I saved the cat and then I could be more specific. Yet, others may simply go to support chat and get the same help. I find it rather rare and welcome.
Installed Desktop CC while still in cat and it worked! Although she has shown none of my CC prev installed apps installed. However, their new installation works. Was afraid that my Lightroom DB can be found. It has been. FYI: do not have install everything just yet to date. However, AE, Photoshop, Illustrator, Audition, and first, my pillar apps launch very well.
I know that the transition to the CC has caused a few problems and controversies. I'm a developer and I understand that. Overall, I like much better than CS6 CC and before due to continual updates and a reasonable license that allows apps on my laptop and desktop.
However, I wish that if I chose to not to subscribe after one year (ideally because I am in Fiji or Bali Islands after a good show), my older versions continue to work as in the old days. My only pet peave and should press for this kind of functionality of Adobe. In addition, perhaps a kind of license just for students, fans, other than the line 'elements '. Many of these amateurs/students became valuable employees even if they were running CS4 Creative Suite Student edition they bought 3 years ago for $300.
Best,
Geoff
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CC desktop application is empty and uninstaller refuses to uninstall creative cloud
Hello! I'm on a Mac, and my creative cloud app worked intermittently for a few months, but now has stopped working entirely. It shows a completely blank white screen. I tried uninstall creative cloud and this message: failed to désinstaller the creative cloud to desktop. You still have Creative Cloud applications installed on your computer in need.
I also tried to rename opm.db in the Adobe OOBE directory in folder Application Support of Utilties, and then logging into the desktop application. I tried the same thing again and the computer restart and still have the white screen of CC.
I am ready to uninstall/reinstall applications if it is listed... Please let me know the best route to take!
With our thanks,
L
Lucie,
If you have bad to start the creative Cloud Desktop application and the application shows a spinning wheel of progress or a blank white screen (or otherwise does not open), try the solutions below in the order. If a solution works, you don't need to try the next solution.
Does not open App | Wheels of progress turn continuously
Guinot
-
I am stuck in a loop here:
The application of CC desktop does not show anything in the window and I can not access its tools.
After several restarts and attempts to restore the 'connection' with in the desktop app I tried the following:
(1) downloaded to install again the CC desktop application, I get an error about 1/2 on the way through the configuration "Set - up Creative cloud has stopped working".
(2) then I tried to uninstall, it says: I can't do it without uninstalling my 'creative Cloud applications' (Photoshop and Lightroom)
(3) I try and uninstall CC Photoshop or Lightroom CC and they give me error that says "Adobe Application Manager is required to solve this problem. However, it is missing or damaged. Please download and install a new copy... «, following this link and instructions later leads me to have download the CC desktop application, which will not install...» (return to step 1)
I think you get the picture...
The PS and LR run, just will not be able to update or use other features CC from the desktop application until it is resolved.
How in fact re - install the desktop application (which seems to be damaged) so my CC Desktop applications are working again (able to update etc...).
Help with this would be much appreciated.
Richard
! Creative cloud desktop computer! Photoshop! Lightroom
Try the cleaning tool Adobe CC: use of the Adobe Creative Cloud cleaning tool to solve installation problems
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Creative Cloud Desktop manager and application manager Adobe disappeared during some sort of update. Tried to uninstall and reinstall creative clouds (received the message I needed to App Manager). Tried to install App Manager (got the message, I needed creative cloud). Tried Cleanup tool for CC and CS6. Always impossible to install CC desktop manager or Adobe Applications Manager. Running on Mac, Yosemite 10.10.3.
See the link below:
-
Uninstall Adobe Creative Cloud Desktop application in silent mode
Hello
Uninstalling Adobe Creative Cloud Desktop does not occur in silent mode. I'm not able to find all the silent parameters that can be given to the executable below:
"C:\Program Files (x 86) \Adobe\Adobe creative Cloud\Utils\Creative Cloud Uninstaller.exe.Can you please let me know if there are silent settings to uninstall Adobe Creative Cloud Desktop application?
Thank you
Sirot
Hi sirot,.
Desktop application Adobe creative cloud cannot be uninstalled in silence if it was installed individually on the web. You can create a package for the creative desktop cloud application through creative cloud package and installation with the Installer package. You can uninstall the application in silent mode in this way and you can use the command msiexec /x 'package.msi file name' / SB
Thank you
Ashish
-
Windows 7 64 bit home edition - Creative Cloud desktop looks like it is install, gets 90% of the way through the status bar and then get the message that it "do not install" with no reason given. Running as an administrator, uninstalled and reinstalled as an administrator. Again uninstalled and run Adobe Cleaner, removed from Photoshop CS5 and tried again to install, but the result every time is the same. I turned off my internet security, use a LAN connection instead of wireless and once again, the same result. I have a desktop for Adobe Creative cloud icon, but it will not lance. I went to the file manually and still once, both work regularly and as administrator and nothing happens, not even an error message. I tried the download to another drive and then try to install from there and I tried to install Chrome and IE 9 and nothing seems to make a difference. Help, please. I spent all day yesterday on it and I need to go to work.
Yes, Jeff, you're right, I forgot to mention this step, but I have renamed the OOBE in both places, the Common\Adobe files and the local\Adobe file.
After 3 hours of work with the Adobe support online chat, we finally found a solution. In addition to all the other procedures, mentioned (CC of uninstall, run Adobe CC cleaner options 1 and 3, then by removing the OOBE files, restart the computer, verify any task, services or processes with Adobe running using the Task Manager) I had to create a nonadministrator user to Windows and install the program under that user. Finally it worked. I hope this helps someone else.
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