cc frozen window

My icon on my toolbar opens, but the window is frozen to: installation of the update at 5%. the drop down menu is grey to exit. How to unlock the window to access my account?

Hi Eric,.

Please, try the following steps:

(1) uninstall the Adobe CC CA. follow the uninstall program: use of the Adobe Creative Cloud cleaning tool to solve installation problems

(2) restart the machine you

(3) desktop application install the CC from the link: use of the desktop application cloud creative to manage your applications and services

Kind regards

Sheena

Tags: Adobe

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