CC subscription problem

Similar Questions

• payment and subscription problems

  Hello

  My Skype subscription payment failed due to a problem with my bank account. I added a new credit card so that it is not fail again. My subscription has expired a day ago. But I want to revisit the same subscription. Can you please add the same subscription on my account?

  Prem

  Hi gaudinsandrine,

  Please contact Skype customer at this link.

  Kind regards

  friar_tuck

• Cancellation of subscription problem

  There is no means to cancel my subscription to lightroom by myself.

  I expect more than 20 minutes to call support, but no one answer me.

  [Profanity removed... MOD]

  [Ask in the correct forum allows... Left non-technical Forum Lounge for Cloud forum... MOD]

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  - or maybe 800-833-6687

• Subscription problems?

  On July 12, 2017, my father bought a plan of cloud to adobe for me but for some reason today it says 'Buy now' / 'Start the trial'

  
  https://gyazo.com/16ab687873758c1ac007d366912881c0

  We subscribed to the student & teachers plan //payed every month.

  https://gyazo.com/43f7970ecbbeb444e25ce58dbb245d96

  I restarted my computer and saved out and back in to see if that solves this problem. Someone at - there a solution or is this a bug?

  July 12, 2017

  Hello

  Please refer to the FAQ: Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• Instalation Acrobat Pro XI month subscription problems, redirects to the evaluation version (which was before uninstaled)

  Hello world

  
  I have a problem with the installation of the Adobe Pro XI on my computer. I subscribed via cloud.adobe.com to a subscription to the month and paid Friday, July 18.

  A few months ago, I installed a trial version of Pro XI, which I uninstalled it before running the .exe of cloud.adobe.com. After the executable .exe 100% works, I try to access the app and I'm literally redirected to the Trial version window, which I was informed that, of course, expired a few months ago.

  I can't understand how to install the app, I don't have a serial number in my account, which may be a month - to-subscription month.

  I tried to contact by phone, according to the order confirmation email, but the phone number is not functional.

  Can you please advise on this problem with the installation of the subscription of the month at Adobe Pro XI I meet?

  Many thanks in advance,

  Alina

  There is one thing that you must understand to solve this problem. The trial software is not a different software. The system is not confused about this software to run.

  Test software and the licensed software are just the unique software. What has happened is that he does not know your license, then she came to a trial. He has indicated to your license, and he should be back.

  Since you have a subscription, hope that you just have to connect (from the trial version) to recover your licensed version.

• Customer subscription problem - kiosk

  We received a complaint from a customer yesterday, saying that after the purchase of a subscription in November (that we sell), the December issue, which should appear as granted, presented with the button buy and subscribe instead. As a first time user, she clicked on buy and has been charged. We asked if perhaps there were multiple users signing in and out with their accounts iTunes on the iPad, and she said that it was only his.

  Everyone knows a similar problem? We looked at our back-end, and aside from the price, we expected in iTunes Connect, has not changed anything else.

  The increase in prices lead to the automatic cancellation of the subscription. I am facing this offline.

• subscription problem, and recovery of serial No.

  Hello, I made an online subscription, but I'm still with the assessment on Adobe Illustrator CC, how can I know if my bank details have been taken into account, and I get the serial number of comment?

  There is no serial number for a subscription.  You connect through the desktop application and install the applications you want to use.

  Download/install the desktop application, connect and install applications subscription.

  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Install, update, or uninstall applications

  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

• Shared subscription problem

  Hello, I was invited to USE cloud and all the app on my computer not by my manager (so), but I can't seem to access it, tells me that no subscription is linked to my code. How do I?

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• Subscription problem

  I was charged for my annual subscription of photo with Adobe applications (photoshop/lightroom) but when I log in CC it says I do not have a paid subscription and should start the 30-day trial. Where is my subscription I paid for?

  Hello

  I checked with your e-mail address to your Forum ID and it shows any plan photography purchase of the CC. Please log in with correct Adobe ID to access the product.

• Student Adobe Creative cloud subscription problem

  Hello, I took a student at Adobe Creative cloud subscription, I'm good kitchen every month but cannot download applications because they don't track my subscription. How do I?

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• Subscription problem Photoshop

  I signed up for photoshop month month subscription, but it's the States my trial has expired. What I am doing wrong?

  When he says "Trial expired", you see an option for "license this software?

  If you do, you can go ahead with this link, enter your Adobe ID to see if your subscription is currently playing, and to verify if your software is licensed auto?

  See if this helps: http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html

• Hi [subscription problem]

  I bought the suit of photography like 1 month ago and now its asking that there is not any assosiate subscribe with my Adobe ID, I want know wath I can do?

  [Title edited for clarity... MOD]

  The CC bought on Sep 4, 2015 is still not activated and yet it is the reason for which you receive the error message. Please follow:

  Learn how to enable or disable Adobe applications.

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Concerning

  Stéphane

• Creative cloud subscription problem

  I just bought the creative cloud (student edition) and whenever I install an app that my office, called it a trial (22 days), I'll be able to have the regular version after the trial is in place or is there something wrong with my account? I even deleted all signed, signed in and reinstalled them, only to discover that they are still testing. I know I had testing before I paid for the full cloud.

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• InDesign is said "none found subscription?

  Apparently, my Adobe InDesign fell to the trial version, for any reason whatsoever and is overwhelmed later. It won't let me license it again as when I try to connect, it says 'none found subscription. Can't find a subscription associated with that ID,"etc. However, my account Adobe I have a subscription to InDesign. It won't let me buy a new subscription. I've tried everything here Stop creative cloud 2015 to return to the mode of trial without success. I need to get a job done quickly if I can not fix this I'll have to pirate a cracked version of the software... ironic, how it's easier to just fly rather than operate legitimately... after that I paid for it. Anyone know another solution to the issue? Thank you!

  I would contact Adobe Customer Care chat or by phone for subscription problems:

  Connect with the Adobe ID that you used to purchase the subscription. Click on the blue link:

  Contact the customer service

• Office Jet Pro 6830: Office Jet Pro 6830 slow scan or fax

  I have been using this printer with mixed success. Initially it would scan and send faxes quickly.  I have a set on my network IP address and is not into a power strip or backup power.  I have the latest drivers, etc.. HP just released. However, given that I signed up and started using the service of HP ink, by which I get so many pages per month and ink when I'm low, the printer has got in its movements of grand-pa. I'm trying to scan... wait and wait a minute... happens then two... I get a pop up according to is I changed the IP... and when I close this pop-up window, off it will...

  Why don't the HP ink subscription problems, unless he checks with HP to see if it needs to do what was asked.  If this is the case, by the service of HP ink.

  OK, I know an answer 'keeps' when I get one. I am an engineer network, tho removed from TI, Motorola, Cisco and Bosch.

  I don't have the IP address of the DHCP range, it is on 10.0.0.219 and I still over 100 ip addresses to use on my network.

  I also know all the network settings to keep everything happy.

  However, I found that the HP software was trying to use an Epson printer that was no longer on the network. Once that was removed then the problem has been resolved. Even Windows Pro 10, recognized the Epson was not on the network and disconnected.

  Problem solved.