CC2015 - deleted preferences but ID still does not open some files

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  Photo Gallery does not open some files that it used.  He said that its not "supported"?  In addition, I can't open some of the files that are in that I think an older version of word.  How can I fix these problems?  There is no window that opens for updates when opening Photo Gallery.

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• Illustrator does not open some files

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  Hi brandong13,

  Here are the steps that you can follow.

  1 change the location of installation using Creative Cloud Desktop App, go to preference > creative cloud > Apps and change the installation location.

  2. delete the folder '%Temp%' and restart the process.

  NOTE: Application is downloaded to the default location, we can only customize the installation location using creative cloud app in this case.

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  I use Windows 8.  I think I can rebuilt my preferences file?  It started working again.

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• I have the one year subscription and I ran more money on my debit card. If adobe stopped the cloud creative until I put a new card debit that has money, but it still does not work? any ideas.

  I have the one year subscription and I ran more money on my debit card. If adobe stopped the cloud creative until I put a new card debit that has money, but it still does not work? any ideas.

  The CC has expired, please make a new purchase.

  Technically, you will need to disconnect & reconnect the CC desktop application.

  Concerning

  Stéphane

• I bought Illustrator for a month, but when you try to run the application, it asks me to 'renew subscription '. I have tried reloading illustrator twice and reloaded CreativeCloud but it still does not work. What else can I try? I immediately need to HAVE

  I bought Illustrator for a month, but when you try to run the application, it asks me to 'renew subscription '. I have tried reloading illustrator twice and reloaded CreativeCloud but it still does not work. What else can I try? I need immediately GOT to work

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• When I try to update creative cloud, I get a popup to connect, I get my Adobe password, but it does not work. I have reset my password and I tried again, but it still does not work.

  When I try to update creative cloud, I get a popup to connect, I get my Adobe password, but it does not work. I have reset my password and I tried again, but it still does not work.

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  If so, it asks your Mac password.

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• My creative cloud no longer works. When I try to reinstall, I get the message "AAM cannot initialize. I tried all the instructions but it still does not work. Robert

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• Cannot open iPhoto Library as it says library version is too old - have tried to download the iPhoto library valuation tool - still does not open.

  Hi, I saved my photos on my passport, since I upgraded my phone and now I can't open the photos as it says that the version of the library is too old. I've uploaded my photos from my old laptop to my new office using my passport and still can't open. I tried to download the iPhoto library valuation tool but still does not open. Can someone please?

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  But install you and run the iPhoto Library upgrade?  Just the download is not enough.  You need to open the library in upgrader iPhoto library and let it prepare the library.  After installation, you will find the iPhoto Library upgrade in the "Utilities" folder in the "Applications" folder