CD/DVD don't work after Microsoft changed the drivers

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  Original title: drive does not appear, difficulty he pilot installation fails, virtual drives don't work - same results if the material under tension

  A few weeks ago, as my two DVD players (the two Samsung Lightscribe SH-S223Q of) disappeared after a repair installed, I did for the other problems (not sure if it was directly after installation because I don't notice it right away, but it was no doubt). In Device Manager, it gives the message:

  "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) »

  I tried the Microsoft Fix It tool (Mats_Run.dvd.exe) that detects the problem and says "Install device driver" in a popup, but then he says "software device driver failed to installed. At the end it says under the issue, the "CD/DVD drive is not detected" and the status of Fix 'not set '. Note that, when I boot from another hard drive (with Vista 64 on it installed from the same DVD, just a new installation) disks appear very well. Also I can boot from the drive as well.

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  Recently I actually moved this hard drive to another one, with another brand of hard drive and all the rest. Just like before, if I boot from another hard drive (this one with Windows 7), the drive unit-a Optiarc AD-7230 s - looks and works, and I can also boot from the drive at startup. But since the drive hard as I want to use, the drive does not appear. Fix it, etc. Device Manager gives the same messages as before.

  I tried virtual drives - Daemon Tools Lite and Virtual Clonedrive. When I try to add virtual devices to help, nothing happens. The new drive will be displayed in the Manager of devices, but with the same error Code 39 as the real drive.

  What are my options at this point? How can I get the drive to appear or to fix my copy of Windows?

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  Hi Luciano,

  Please click on the following link: Contact Customer Care

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Select the exact options indicated below in the capture to get support of screen options:

  

  Let us know if that helps.

  Kind regards

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