CD/DVD is not playing a disc

For a while, it appeared that I had lost the use of CD/DVD; Then, I used the Microsoft Automated Troubleshooting services to restore. However, it seems that even if she shows up when I click on 'Computer' but when I place a disc in it, it does not play.

Hi Janice Britten

1. what operating system is installed on the computer?
2. have you tried to play a different format of CD or DVD?
3. do you get error messages when you play the disc?

Method 1:

You can use the provided utilities and check if it contains a list of issues-
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-playing-and-burning-CDs-DVDs-and-BluRay-discs-Troubleshooter

Method 2:
Also I suggest you use the fix provided below it articles for the CD/DVD player and check.

http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

http://support.Microsoft.com/mats/hardware_device_problems/en-us

I hope this helps.

Tags: Windows

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