CD/dvd rom drive e in my computer folder is empty

I have Windows XP SP3, Dell Dimension B110 desktop. In my computer, the folder for CD/DVD Rom (E) is present, but it is empty. My CD drawer will not open and I cannot insert a CD. I followed the suggestions here http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/dvdcd-rom-missingdisappeared/eebe1df9-0055-42b5-8158-22eb1a94a69e?auth=1 but it has not produced a solution. I have Microsoft Fix It ran several times and several other suggestions troubleshooting unresolved. An article said the cables may have been loose and need to be reinstalled, but did not make sense for how to do this. I was struggling with this problem for a long time, try a suggestion/convenience store after another and so far nothing has worked. Can someone help me get this resolved? Any help is appreciated.

OK let open the CD tray, then you can put a CD and post back with the problems you have.

Open my computer, if your CD-ROM drive is listed, right click and click on eject.

No or Eject not to answer, take a paper clip, unfold and insert it into the small hole in the face of your drawer, push inside until the opening of the drawer.

After the return.

Tags: Windows

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