CD-ROM drive has a driver problem, error: 19

Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

Hi Diana,

You will receive an error code: 19 when the data in the registry for the device and its driver has been corrupted.

1. What is the brand and model of your computer?
2. did you of recent changes made to your computer?

I suggest to follow the steps below and we update on the State of the question.

Method 1: Try the following Microsoft Fix it

Your CD or DVD drive cannot read or write media:

http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

Method 2: Refer to the suggestions from this link.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/982116

Registry warning: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see this link: http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

If you have additional questions, or if this problem persists, come in and we will be happy to help you.

Tags: Windows

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