Center solutions HP - HP Photosmart c309a - the missing functions

After updating the newest software, I can scan and fax from my Toshiba laptop, but not from my desktop acer. Both computers are running windows 7 and are on the same network. When I open the Solution Center, the functions menu is completely different in the menu on my laptop. Menu of the desktop computer only shows: transfer pictures, print on cd/dvd, print photos, share photos and create photo projects. Portable menu shows: scan photo, document scanning, transfer pictures, send a fax, printing on cd/dvd, print photos, share photos and create photo projects. It seems that both menus should be the same?  Any suggestion would be appreciated.

Hi mac6000,

Try using the brush included in the CD or download.

Of the Original installation CD:

1. Insert the CD in the drive and then cancel Setup

2. open my computer and click right then on the CD from the drive and select open

3 open the Util folder

4 open the CCC folder

5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

6. once the uninstall is complete, restart the computer

7 run the Accessories\ System Tools Disk Cleanup

8. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads .html

9 download drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-66918-4 & CC = US & DLC = in & LC = on & os = 4063 & Product = 3737195 & sw_lang=.

10. run the download to reinstall the printer

If the software has been downloaded and extracted to your system:

1. type % temp % in the field of race

2. Locate and open the folder starting with 7z (example: 7zS2356)

3 open the Util folder

4 open the CCC folder

5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

6. once the uninstall is complete, restart the computer

7 run the Accessories\ System Tools Disk Cleanup

8. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads .html

9 download drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-66918-4 & CC = US & DLC = in & LC = on & os = 4063 & Product = 3737195 & sw_lang=.

10. run the download to reinstall the printer

Tags: HP Printers

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