Change Cartruidge on Officejet 7310

When I pass omy all; in one on I get a message saying chage the color cartridge, but when I inserted the new cartridge, I still got the same message. At the present time, I can't accomplish all the functions of the printer. What should I do?

I also noticed a large pool of ink clotted in the well under the cartridges. Is this a problem?

Hello

Please go through this document from HP for the same isssue

http://support.HP.com/us-en/document/c01423559

I hope this helps...

Tags: HP Printers

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    _______________________________________________________________________________________

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