Change credit card details!
Hello
I have subscribed to the unique membership plan annual creative cloud. I received a new credit card in replacement of the old card, that I used to pay for the annual subscription. I need to change the information on the card. But every time I try to update the information I get the error message following:-"card is invalid, please check the card details"
Even the representative of Adobe couldn't help.
Please let me know if I will be able to change my card details at all?
I received a number INV - 702919148
The order is still waiting for payment, I do not see any file number (that validates the contact support)
Please click Accounts & billing link here https://helpx.adobe.com/contact.html to have a conversation with our billing support team.
Thank you
Stéphane
Tags: Adobe
Similar Questions
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How to change credit card details
I had a saying email that I need to change my credit card details as my card comes to expire. When I followed the link in the email, need me just for the "cloud of adobe. I went into 'my information' and 'settings' from here, but neither give me the opportunity to change my method of payment... Please advise!
Hi Chloe,.
Try this:
- Login to Adobe.com, using your Adobe ID and password.
- Click on manage an account in your name on the left side of the window.
- Search for your subscription and click on manage.
- At the bottom of the window, click on Edit payment details.
Who did the trick?
Best,
Sara
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Hi marcusl24267761 ,
Could you please elaborate on the question?
You try to change the information in a form?
What browser do you - use Google Chrome/Internet Explorer?
Try to open the Web page in another Web browser, enter the information and verify if you are able to save the changes you made.
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Hi Colleen,
Please follow the article: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html
Please contact customer service if you have additional questions.
It could be useful!
Kind regards
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Hi Jo,.
Please contact support by calling/chat for the payment and billing queries.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Kind regards
Sheena
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Hi Tara,
You may wish to consult the Doc KB: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html
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I'm trying to change my credit card details, but it does not accept my new postal code (new card and address are not in the United States).
My subscription is cancelled because I can't update card details. How can I fix?
Contact adobe support, http://www.adobe.com/support/chat/ivrchat.html
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I can't change my credit card details
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Contact Adobe Support by chat or phone.
Here is a link to a page with options to help make contact:
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I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details. This could be a problem
Hello Ann,.
If you allowed them access to your PC, then it is a problem. I considered reinstalling my OS and change all my passwords. It would also make sense, if you use the online banking etc., to inform your bank that you have a security hole on your PC. This will alert them to anyone using your current password to the Bank etc.
This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.
John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com
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If you have submitted a form, then the data ended up on a remote server. It cannot be deleted by Firefox or another browser.
Before you panic, read the following article.
What is the site in question, and what security software do you use? Security with a feature of filtering software SSL or HTTPS can trigger this message.
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Hi all
I am trying to download the so-called 'Free Upgrade' to install OS X El Capitan in my MacBook Air and Apple has been making me stop for 3 hours! What is happening with this? I get my UK credit card details and tells me to contact www.apple.com/support. I get my PayPal details, same nonsense! Why do I still need to enter payment details for what is advertised as free, anyway? I try to create a new Apple ID, select 'None' in the payment option and again once I am cordially invited to go jump off a cliff, I'm sorry, I meant I thought to contact www.apple.com/support. Very disrespectful? Is that how the client valuable time worth of Apple? They bait us with a 'free Upgrade', and then push us down a rabbit hole in order to get their hands on their magnanimous awarded free gift? It's really infuriating! I saw the number of threads with people, raising the same issue, but Apple doesn't give a flying fudge because they have done nothing to fix it. All the other options that the community suggests that I might try another ones already listed in my post?
Thank you very much, indeed.
You do not have to be signed in one identifier apple to download 10.11. But if you try to create a new apple ID check that your signature in the right region. For example, it is the American site. If you try to use your info from the United Kingdom that could be the cause of your problem.
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I gave my credit card details and payment was supposed to have gone through but my work of isen can't creative cloud
Hello
I see you have a subscription under the same email as for forums.
The subscription is active, in which case you can't use it: -.
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
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Anyone know where you are going to change credit card for your membership information
where are you going to change credit card. I changed it for a few products, but no link to change other adobe products in my account
Manage your membership and your payment. Creative cloud
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How to change credit card information has expired
Hello!
We receive these details:
Hello Luis stuff,. http://essentialmagiccollection.com/Admin.
IMPORTANT: Please note that if this payment did not receive in the next 7 days, administration for the site access will be temporarily disabled until payment is received.
If you have questions about the present or need assistance, please contact our support team.
Thank you for your attention to this issue.
The catalyst for the Adobe® activities team
http://BusinessCatalyst.comHello
Please visit this link
Let me know if you have any question.
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How do I change credit card?
How do I change credit card?
Hi Charles,
Please see this document for instructions on the update your credit card information: manage your membership and your payment. Creative cloud.
Please let us know if you have any additional questions.
Best,
Sara
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