Check the USB scanner does not not from zero client

I installed a scanner control Epson TM-S1000, who works a clone if the device is connected directly to the ESX host and attached via vSphere virtual desktop, but does not work if hooked up on the zero client.  I tried a variety of measures to solve this problem without any results.  It's confusing because I do not understand why the OS (Win 7) would see these quite different according to where the USB is connected.  Windows recognizes the device when it is connected through the client, but it does not work properly.  I opened a ticket with Teradici as well.

Originally, why the OS would react differently to a USB device connected to the host against zero client; and what I can do about it?

Hello

can you tell me what version of the agent of the view, you connect to?

We have seen several problems with Epson devices (including this specific control scanner). Problem is actually in the driver epson themselves and it starts in a sequence that is not consistent with the usb specifications. Thus, it is not redirected properly and actually ends up in a blocked State.

HOWEVER, the good news is that there is a registry key that you can define what must do the work;

on the vm agent defined the following key:

HKLM\Software\VMware, Inc. \VMware VDM\USB\Vid_04b8 & Pid_0202\DeviceFlags = DWORD: 0x1000

Please note that Im sure the Vid/Pid of the TM-S1000 is Vid = 04 b 8 Pid = 0202 but please check that and replace them with the good vid pid for your device if its different;

Please see VMware KB: Epson printers are block in VMware View Horizon for more details.

In my view, that this registry key (solution) is available in the Agents v5.2.1 and later view.

see you soon

peterB

Tags: VMware

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