Windows 7 64-bit USB mouse randomly freezing

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  A user has a Windows 7 PC from Dell's traditional Chinese version.

  During the investigation into his slow and problem of slow performance (random freezes), I tried running sfc/scannow in command prompt. However the command stopped at 56% with an error message regarding the protection of resources (sorry it's in Chinese), so the sfc has not completed.

  When I tried to start Windows in safe mode, the options menu advanced boot could not be considered. It was only a black screen. Clues? Someone has already tried to uninstall the antivirus software. User customer a lotus notes 8.5 is installed.

  People, I thought that random freezing is caused by a failing hard drive, so we replaced the material.

  Thanks for reading.

• Windows 7 64 - bit SP1 apparently random freezes for about 30 to 60 seconds

  Other users of the computer,

  I am using windows 7 64 bit home edition premium for a few months now. I have a problem in which windows seems to freeze. It can happen anywhere from 4 or 5 times the time to 'only' once every two hours. I can move the cursor, but I can not click on windows, use alt - tab and so on. Usually, this will last between 30 and 60 seconds, after which everything returns to normal. It seems no matter what I do when this happens. During navigation, games, Assembly, etc... The gadget from windows performance tells me the cpu is about 1-5% and the RAM is not at maximum. I tried to:
  -set the system to high performance. HDD sleep disabled. Hybernation and disabled sleep
  ran-a cleanboot. Problem has happened yet (playing Battlefield 3)
  -a run the File Checker system windows using an elevated command prompt. No problem there.
  -checked all (1 SSD and HDD 2) drives for issues with checkdisk and SeaTool. No problem found.
  -checked for malware malwarebytes with MSE. No problem there.
  -uninstalled VLC player I saw a dozen of entries "reconfigure" in the form of reliability of windows (or whatever it's called)
  -disabled Aero icon composite (?) Use the Dutch version so I'm not sure of what his English in)

  -turned off refresh of wallpaper

  -order stickynotes (as I came across something where the viewer in which he said he could not access)

  -closed sidebar and practically another program that was underway...
  .. and still the problem occurs. I don't have this problem under Vista 32 bit but I must say I have updated my graphics card and added the SSD at about the same time, I decided to move to W7 64-bit.
  These days I kept a journal when it happens. When I cross check these with the event viewer I get a few events 4624, 4672 and 7036, which stand out. They do not seem to take into account all issues well.
  Some system info:
  Windows 7 Home Premium SP1 64-bit
  Intel Core 2 Quad Q9550 2.83 GHz
  4 GB of Ram
  MSI GTX 560 Ti
  1 x OCZ agility SSD 3
  2 x WDC 1 TB SATA HDD
  Any help would be GREATLY appreciated as I don't know where to look for more. Once again, thank you for reading!
  Best regards
  Rombout

  I spent a lot of time to check all components in my configuration. From the bios, cables on memory, software and so on. It turned out to be the ocz vertex 3 ssd which was the question. I made an update of the firmware, secure erase, and all I could do with the help of assistance from ocz with no sollution. I'm the DSS to return this week and exchange it for one ssd intel. Check the forums to ocz for your type of ssd n additional info to see what you could try. If not, return it immediately.

  Good luck!

• USB mouse & keyboard freeze - only solution Hard reset

  My system hangs at 6 times a day - Grrrrr.   The USB mouse and keyboard become completely insensitive - hard reset only solution.

  In case the Viewer, I see a red error icon ID10 WMI event with the text telling me...

  Filter event with the query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA 'Win32_Processor' AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace '//./root/CIMV2' because of error 0 x 80041003.» Events cannot be delivered through this filter until the problem is resolved.

  I'm running a motheboard Foxconn ATX with chipset i5 intel, 12 GB RAM, card Matrox Quad M9148 graphics, 120 GB SSD and 650 GB Seagate drive spinning.  OS is W7 Home Premium 64-bit.  The problem seems to arise with several windows open and I wonder if it has nothing to do with IE.  I get this problem since a few weeks ago, I built the machine after my Acer motheboard destroyed car.  A couple of days, I replaced IE8 with IE9, hoping it would make a differnce but he did not.

  Can someone help me with this issue please?

  A upadate with what seems to have solved the problem - although a little late...

  The problem seemed to relate to IE9 and in particular Web sites using flash (I think)

  For example call graphs of the stock on www.igmarkets.co.uk or watching live video feeds on CNBC or Reuters would cause the machine to freeze.  Sometimes I would get a blue screen telling me it's 'security preparation options' that could only be cleared by a power reset.  Well, I seem to have solved the problem, or got around him at least... I installed Google Chrome and (fingers crossed) everything seems to work fine - I've not had a crash for more than two weeks now.  I will update if anything changes.
  Safe mode startup mode minimum etc. etc. is a bit beyond me.  For example, after following some instructions on the internet on the topic where to find a log file that records what is happening as a machine going AWOL, I got in the folder and open the file, but it was not exactly written in plain language and what am I supposed to do with it?
  Thank you very much for all the help - much appreciated

• Windows 7 64 bit - the mouse pointer doesn't move do not but the mouse is recognized and left/right click

  Problem:

  My mouse pointer is in the middle of the screen and will not go. If I have a left or right click, click on the system recognizes this, but does not respond to the mouse movement. My wacom tablet 's going to move the cursor.

  I've been running the system for 6 months. This problem occurred only 4 days ago. All other features are OK and unchanged.

  Solution attempts:

  I bought another USB mouse and it has the same problem.

  I also tried to reinstall the USB drivers as shown in the post of http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/20826bf8-996e-4622-96f5-09ab7a7d0b1f

  Hardware / software:

  • Generic PC with motherboard Gigabyte
  • Intel Core i7 with 12 GB
  • Windows 7 Professional 64 bit (active)
  • Razer mouse connected via a USB cable
  • Generic USB mouse is brand Legend

  Please let me know if you need more information

  Hi Ardeet,

  Two other things I would say.  First of all, have you been able to test your mouse on another machine to make sure it's working properly?

  Also, have you been to the website of the manufacturer of your computer to update the drivers for your machine and chipset?

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• USB mouse disabled / freezes on switch or on-screen user screen once I disconnect

  So just like the topic says my USB mouse is disabled and the cursor hangs in the middle of the screen after selecting "change user" or "quit".

  I want to emphasize that the keyboard works very well and the issue seems to be the mouse only.

  Things, I already tried to do and failed:

  Connect the mouse to a usb 2.0 port - tried but the problem persists.

  verification of updates of driver to make sure that everything is up to date - done via windows update, everything is up-to-date

  It is not the drivers.

  ***

  I need to reconnect the mouse each time to operate after I log off the coast or change user and

  It's quite annoying so I really need to get this one solved.

  Thanks in advance!

  ****

  Edit

  ****

  I forgot to add that the mouse is a chrome of razer deathadder

  Hello

  Thanks for posting your query on the Microsoft Community.

  According to the description, I understand that your mouse freezes.

  This could be due to hardware conflicts.

  I first suggest you to run the tool and troubleshooting hardware devices and check.

  Check out the link:

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  You can also check the suggestions of Vinod N responded on April 15, 2010 and check if that helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/mouse-and-keyboard-freeze-after-switching-user/080ab7df-7014-42F8-89a5-e5fda945460b

  Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

• Installation of Windows 7 64-bit, keyboard & mouse not working not

  Hello

  I am trying to install Windows 7 64 bit and my keyboard & mouse stopped working so I can't complete installation. I looked online for a fix and tried to then plug in USB 2 ports, and they still do not work. I found a PS/2 keyboard lying around as it was referred to as a hotfix, however, that the mobo is not any PS/2 ports that will not work. Can you please let me know if you have a work around this? Of course, the Windows 7 installation disc doesn't have the correct drivers for this motherboard?

  I've contacted ASROCK support for my mobo and they have no idea?

  Here is my config of systems

  CPU: i5-4570 3.2 GHz

  Memory: 8 GB
  Video card: on board

  HARD DRIVE:, SATA
  CD-ROM:, SATA

  OS: Windows 7 32-bit

  Can someone please help?

  Soon Tom

  • Restart your computer (click Start > Shut Down > restart)
  • Enter the configuration of the system to BIOS to start Windows.
  • In the BIOS, look for the USB Legacy Support parameter of. ...
  • Select USB Legacy Support and change the setting to "Enabled". ...
  • Save the settings and exit the BIOS.

• HP Pavilion 23 All in one - model 23-g010 Windows 7 64 bit - USB and SM Bus controller drivers

  Desperately need drivers Windows 7 64 bit for SM Bus controller and Bus controller series universal (USB).  Looked everywhere, have visited the AMD site and installed the latest chipset drivers, installed what they had on the site driver from hp for the model with Windows 7 64 bit but nothing works.  Thanks in advance!

  Hardware ID-

  USB: PCI\VEN_1022 & DEV_7814 & SUBSYS_2B08103C & REV_01

  Bus SM: PCI\VEN_1022 & DEV_780B & SUBSYS_2B08103C & REV_3A

  Hello:

  Here are the drivers you need:

  SMBus:

  Here's what I did... I have zipped and attached below in attachments, the raw smbus controller driver files to decompress and install manually.

  Download and unzip the file.

  Go to Device Manager and click the controller smbus needing drivers.  Click the driver tab.  Click on set to update driver.

  Select her browse my computer for driver software option and navigate to the driver folder that you unzipped.

  Make sure that the include subfolders is selected and the driver should install.  Then restart.

  USB3: Install these two and restart.

  http://h20565.www2.HP.com/portal/site/hpsc/template.page/public/PSI/swdDetails/?sp4ts.Oid=6943836&SP...

  http://h20565.www2.HP.com/portal/site/hpsc/template.page/public/PSI/swdDetails/?sp4ts.Oid=6943836&SP...

• 3515 microtour pro: Pro 3515 tour Windows 7 (32-bit) - (USB) Universal Serial Controller Driver - location

  Hello

  I updated a Micro Tower 3515 Windows XP Pro to windows 7 pro (32 bit).

  I now need to find the location of the (USB) Universal Serial Bus controller as that were not found under the DEVICE MANAGER.

  I've been on the Support site, and while he acknowledges my Tower unit and displays a list of downloadable drivers, the USB controller is not listed. I also installed the support Assistant software,

  Can anyone suggest a way to install the appropriate driver.

  Thanks in advance

  Martin

  Hi, Martin:

  Download and install the driver first on the list from the link below and restart the PC.

  http://support.AMD.com/en-us/download/chipset?OS=Windows%207%20-%2032

• Windows 7 64-bit USB 3.0 driver driver for HP pavilion dm1 4300ec

  Hello

  I bought the HP pavilion 4300ec with windows 8 preinstaled dm1. I wiped a victory 8 and install windows 7 Professional 64-bit with SP1. After installation I manually installed all the drivers and everything works well except my USB 3.0 port. Other two USBs (USB 2.0) on the right side of the computer work well, but the left side is just a useless hole. I read a lot of similar topics and I installed a lot of drivers for different models, but none of them worked.

  Since there is not a pack of drivers for win 7 for my laptop (because it is created to win 8) I'm desperate, what driver should I install to get my work in USB 3.0. I really need this port and I really don't want to use windows 8.

  Please help, if someone have experiences similar and solved them, or someone who is smart enough to see what exactly I have to do (don't not like me).

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  Hello

  Try installing the Chipset driver on the following link.

  http://support.AMD.com/en-us/download/chipset?OS=Windows%207

  When the installation is complete, restart the laptop.

  Kind regards

  DP - K

• latest version of the device driver for windows 7 64-bit USB mass storage

  My laptop Toshiba of Windows 7 Pro 64-bit a drivers of USB storage with a date of 2006. I get an error "unrecognized USB device" or something to that effect.
  MS has failed to update these drivers since 2006? Updates Windows suggests that the installed drivers are up-to-date.
  Really?

  Hello

  Have you tried to actually download all drivers updated?
  Your system drivers are written by the manufacturer of your PC and not by Microsoft. What is the full brand and model of the PC you are using?
  You'll want to go to the site of the manufacturer of your computer, find your specific model and download the drivers there.
  If you have problems with drivers for a particular product, such as a printer or an external hard drive, you will want to go to the manufacturer website only and download the drivers directly from there.

• Windows 7 64 bit Ultimate - Explorer.exe freeze (AppCrash) constantly

  -Very well, Windows 64 bit Ultimate Edition here, clean install.

  I had this issue as well now (AppCrash Explorer.exe), BTW what does Microsoft on this one? You have a lot of reports about this in this thread, and if you do a search on Google also, so it is a GLOBAL problem. No showstopper bug, but doing the reputation of 'stable' of Windows 7 worth.

  It happens when:
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  4 random

  Note: I'm a poweruser then please, do not answer telling me to "perform a clean boot" or simplistic answers as such.

  My configuration is very simple:
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  You want to settle this problem once and for all? Please let me know when you do.

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  Start time: 01caa2dfe0fa30d5
  End time: 32
  Application path: C:\Windows\explorer.exe
  Report ID: 07c07159-0edb-11df-a142-001e8c7e0499

  0000: 43 00 72 00 6F 00 73 00 C.r.o.s.
  0008: 73 00 2D 00 74 00 68 00 s. -.t.h.
  0010: 72 00 65 00 61 00 64 00 r.e.a.d.
  0018: 00 00 44 00 65 00 61 00... DEA
  0020: 64 00 6F 00 6 00 63 00 d.l.o.c.
  0028: 6 b 00 00 00 00 00 k...

  Thank you!

  Hello Zacchino ,

  It is always recommended that you take a backup of the registry before you edit the values, because incorrect modifications can cause strange behaviors and at worst could even damage your operating system completely, forcing you to reinstall Windows.

  We encourage you to try the registry changes, but only if you know what you're doing and if you do it carefully.

  The cause of this particular accident of Windows Explorer is related to SQM Client, which is part of the (CEIP) product improvement program. Under by default, where MachineThrottling is enabled in the registry, all calls to WinSqmStartSession in the ntdll.dll file will make Explorer crash, or Windows Installer installation to fail.

  So instead wait for a patch or an update from Microsoft, just remove and delete the MachineThrottling registry registry system entry. The MachineThrottling registry entry is located inside the following registry key: HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions

  * NOTE * If you don't know what you do within the registry, to stop and not continue.  Ask for help who knows what they are doing and what you can recover your registry database if a failure occurs.

  To make it easy, you can simply create your own small batch with the following command file;

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  If that is not good so I think that you are only left with clean boot that Explorer.exe crashes usually are upshots of third party application conflicts and minimal boot is the only solution I can think.

  http://support.Microsoft.com/kb/929135

  Erwin

  I am not 62; I'm 16 with 46 years of experience... Think positive... Think Differnet

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  Concerning

  Hello

  Thanks for posting in the Microsoft Community.

  You can read these articles and check if that helps.

  Windows hangs or freezes: http://support.microsoft.com/kb/2681286?wa=wsignin1.0#method5

  Warning: him reset Internet Explorer settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  Optimize Windows 7 for better performance: http://windows.microsoft.com/en-IN/windows7/Optimize-Windows-7-for-better-performance

  Note: you should not disable Windows Firewall, unless you have another firewall is activated. Turning off Windows Firewall may make your computer (and your network, if you have one) more vulnerable to damage caused by worms or hackers.

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  Feel free to post your request here on the Forums of Windows, we would be happy to help you.