Cisco Advanced responsible for quality: recording of network

Dear,

I try to configure the registration system for environment using the quality management of Cisco UCCX,

The problem here when I set up a sip trunk of the CUCM to the QM,.

The sip port will not be open on the server of QM, as must the network registration service accepts requests sip of the CUCM
Then the CUCM will send the RTP stream to the QM server.

Could you please help, it is very important for me!

I have the same facility a few weeks ago and everything works, I ran into an issue when jtapi was supposed to install and it did not, I had to install it manually.

Make sure that the jtapi user that you set is correctly configured in CUCM with ICT group/monitoring and saving groups, make sure that the credentials on this user policy is set for the password does not expire.

If you assure you of above is correct try reinstall jtapi on QM server, there are directions in the installation guide on how to do it.

Tags: Cisco Support

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