Cisco Ex60 from loop

Hi all

I have a device of telepresence EX60. He is faced with a loop starting problem after I did a factory reset on the touchscreen.

Factory reset using the touchscreen

1. select more from the main panel.

2. Select settings > settings of the administrator and select Reset.

3. Select factory reset.

Then I tried the hard reset

Mechanically factory reset EX 60

1. disconnect the power cable.

2 reconnect the power cable.

3 press and hold the power button immediately when the Green LED at the bottom left lights. Keep until the LED turns on after 10 seconds.

4. release the power button and press the button twice within 2 seconds.

but there is a loop. I can't ssh or http/s.

Hi Mohamed,

Good to see that you have done the factory reset but the system is still in a loop because of corrupted software file.

We cannot access the device via SSH or Https, but we can access via the serial spacial cable.

Or we can try to make the original factory for several times, because he can help us in the issue of fixing.

If you have a serial cable, you will find the details below.

https://supportforums.Cisco.com/docs/doc-24305

Hope that helps

Tags: Cisco Support

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