Cisco Jabber CDR analysis and reporting: the lost packets and other info call stating "Null."

Hello

I have recently setup Cisco Jabber Setup and make a video call between Mac and Windows laptop. When I go to the CDR reporting, I can find my call details when I search after the end of the call. However, I see lost packets, jitter, latency as Null.

I looked in the support forums and made all the required configurations such as going to service settings and allowing the call diagnosis. I also uncheck CDR load only one box, but not seeing any information other than the ip address and the details of the bandwidth of VideoCAP.

Am I missing something?

No, the CMR is not implemented in any current version of Jabber, the next version of Jabber will be the first to have * some * RMC capacity.

What you see at the present time, is the expected behavior.

Tags: Cisco Support

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