Classified into Acrobat Pro Tech Soup. Try to install, but get a message that the serial number is not valid?

I ordered Acrobat Pro for Mac of Tech Soup. They sent a serial number, but when trying to install I get a message that the number is not valid?  How do I fix this?

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Thank you. I had entered the wrong serial number at first, but with successive tests (using the correct code) I kept getting the message invalid.

I had to re-launch the installation from the beginning, and when you are prompted to enter the serial number began the installation process.

Tags: Adobe

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