Client hangs in Arma2 Everquest 2

Was wondering if anyone out there can give me a bit to understand what can happen here. When I play Arma2 and Everquest 2, I get the client crashes, also when I play joint operations, my character is 'skippy' and jumpy and so are people around me, that happens in eq2.

Information System
------------------
Time of this report: 21/06/2010, 14:23:26
Computer name: ARCANGELL-PC
Operating system: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226 - 1909)
Language: English (regional setting: English)
System manufacturer: system manufacturer
System model: System product name
BIOS: BIOS Date: 22/12/09 14:25:48 worm: 11.02
Processor: AMD Athlon (TM) II X 2 250 processor (2 CPUs), ~3.0GHz
Memory: 4096 MB RAM
Available OS memory: 4096 MB RAM
Page file: 1362 MB used, 6825 MB of available space
Windows Dir: C:\Windows
DirectX version: DirectX 11
DX setup parameters: not found
DPI setting: Using System DPI
System DPI setting: 96 DPI (100%)
DWM DPI Scaling: disabled
DxDiag Version: 6.01.7600.16385 32 bit Unicode

Display devices
---------------
Card name: NVIDIA GeForce 9800 GTX +.
Manufacturer: NVIDIA
Track type: GeForce 9800 GTX +.
DAC type: Integrated RAMDAC
The device key: Enum\PCI\VEN_10DE & DEV_0613 & SUBSYS_C8793842 & REV_A2
Memory display: 2287 MB
Dedicated memory: 495 MB
Shared memory: 1791 MB
Current mode: 1920 x 1080 (32 bit) (59Hz)
Name of the monitor: (analog) H213H
Monitor model: H213H
Monitor ID: ACR0087
Native mode: 1920 x 1080 (p) (59,988 Hz)
Output type: DVI
Driver name: nvd3dumx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvd3dum, nvwgf2um, nvwgf2um
The driver file version: 8.17.0011.9745 (English)
Driver version: 8.17.11.9745
DDI version: 10
: Model WDDM 1.1 driver
Driver attributes: Final retail
Format/driver Date: 03/04/2010 18:55:31, 11906664 bytes

Disk & CD-ROM/DVD-ROM readers
------------------------
Drive: C:
Free space: 1335,2 GB
Total space: 1430,7 GB
File system: NTFS
Model: WDC WD15EADS-00P8B0 ATA Device

Drive: D:
Model: PIONEER DVD - ROM DVD-117R ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (in English), 0 bytes

some of the features I copied dxdiag, if need, let me know... heres also a few examples of my customer incident reports...

Name of the failing application: arma2.exe, version: 1.5.0.62017, time stamp: 0x4b2f54d8
Name of the failed module: arma2.exe, version: 1.5.0.62017, time stamp: 0x4b2f54d8
Exception code: 0xc0000005
Offset: 0 x 00621730
ID of the process failed: 0 x 540
Start time of application vulnerabilities: 0x01cae4b942a9fc58
The failing application path: C:\Program Files\Bohemia Interactive\ArmA 2\arma2.exe
Path of the failing module: C:\Program Files\Bohemia Interactive\ArmA 2\arma2.exe

The failing application name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x4bd760c1
The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Error offset: 0x00000000
ID of the process failed: 0xbd4
Start time of application vulnerabilities: 0x01caeb3249079cde
The failing application path: C:\Program Files (x 86) \Sony\EverQuest II\EverQuest2.exe
Path of the failing module: unknown
Report ID: ddbc39bd-5728-11df-8626-90e6ba1247ac

any help will be appreciated, thanks in advance

Hi Arcangell,

·        What is the exact error message you get when you try to play games?

You may need to update the graphics driver, follow the link given below to the manufacturer, download and install the drivers and see if that helps.

http://www.nvidia.com/object/Win7-WinVista-64bit-257.21-WHQL-driver.html

Windows 7 Compatibility Center has no information if the games you play are compatible with Windows 7 or not. The links given below provides the same information.

ARMA 2

http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/details.aspx?type=software&p=ARMA%202&v=Bohemia%20Interactive&UID=1&pf=0&PI=0&s=ARMA%202&OS=64-bit

EverQuest II

http://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Software&p=EverQuest%20II%3a%20Sentinel%u2019s%20Fate&v=Sony%20Online%20Entertainment%20LLC.&uid=&pf=0&pi=0&s=everquest&os=64-bit

You try to install the game in compatibility mode and check if the games work fine. To run in compatibility mode follow the link below.

Make older programs in this version of Windows

http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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