Client Windows untie or re-edit the link

We had a working test environment up and my Windows client was connected to it.  We have removed the test environment and installed a new production environment.  Since the test going to have now disappeared I could not disassociate from him put a link to the new environment.  I uninstalled the client and related to the new environment without problem.  Then we had some problems with the new environment and made the decision to scrap it and start over.  Everything works fine except that I can't connect to the new prod with my Windows client environment.  I uninstalled and reinstalled the client and I continue to receive the error message that the service is unavailable, even if it is available and running with the same name as it was previously.  My questions:

1. is it possible to break the link of an orphan WILL and one link to another without having to reinstall the client?

2. How can I connect to one IS rebuilt with the same name?  I guess that there is a unique identifier that must be eliminated to allow me be reprinted - but it does not seem to have removed with an uninstall of the customer.

I searched but didn't find anything on these issues.  Thank you.

Check the HoriznWorkspace.log it seems that this could be a problem in the Internet Explorer browser, which opens in HWS to make registration.

Would you check your system and provide the following information:

(1) can you ping mywork.mdch.com with success? There are a few errors of connectivity in the newspaper, but it was not a problem.

(2) what is the version of Internet Explorer?

(3) Please clear your IE cache and restart.

(4) can you try to open https://mywork.mdch.com in internet explore? It takes too much time?

(5) can you try to open the link of device registration in your Internet Explorer and see if the login page appears?

https://mywork.mdch.com/SAAS/API/1.0/GET/user/devices/register?user_device=%7b%22deviceId%22%3a%22LT%2dR810KG7%2dcd74bb2%2d7093%2d40e1%2d8acb%2ddbfcfc0bb2c%22%2c%22machineName%22%3a%22LT%2dR810KG7%22%2c%22osName%22%3a%22windows%2d7%22%2c%22osVersion%22%3a%226%2e1%22%2c%22osFamily%22%3a%22Windows%22%2c%22extendedAttributeMap%22%3a%7b%22isViewDesktop%22%3a%22false%22%7d%7d&app_product_id=VMware%2dHorizonDesktopAgent%2d1%2e5&response_type=code&redirect_uri=horizonapi%3a%2f%2foauth2&state=ready&device_name=LT%2dR810KG7

(6) please connect HWS admin (https://mywork.mdch.com/SAAS/admin) and check the settings > identity providers > choose Edition for existing devices and check its 'allowed IP addresses. " Make sure that your IP address is in the range.

Tags: VMware

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