Clip 2 GB screen freezes on refresh database

Hello

I bought a new clip 2 GB a day ago. Have copied songs in the folder music, I removed the device safely, and he showed me the refresh database screen.

However, after about 80% finished, the screen freezes and doesn't answer since. I left my clip on since then.

Please help me solve this problem.

(A very sad Sansa customer.)

There is probably a particular file that is causeing the problem.

New firmware has improved the handling of these files, if you want to upgrade to the latest.

Press the power button for 20 seconds until the unit turns off.

Then, connect the device directly to the computer without it turned on, the device upwards will power.

You can access the content and start to remove the folders to find the file that causes the problem.

Or,

You can format the unit and then to apply the firmware and transferred from scratch.

Tags: SanDisk Sansa

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